Holiday Inn Express & Suites Colorado Springs North by IHG

Great location.

The

Clean hotel, good breakfast.

Great staff and comfortable stay.

The ice machine being on higher floors and not main level and parking isn’t the greatest.

Not so good! Room was fine but double charged, not so good!

We love staying at the express stations for the included breakfast. The rooms are always clean and provide a great amount of space for my family of 5! The staff is fantastic. If I could rate one negative it would be the misc maintenance issues like a broken tile in our room, the shower leaking and not spraying right. Overall we love Holiday Inn Express and will continue to use it!

Everything was good, from cleanliness to helpful staff.

We had a great time at this hotel! The rooms were clean and the bed was very comfy. I didn’t get either of their names, but the lady at the front desk was great and the lady at the breakfast buffet this morning was so friendly and fun. Would highly recommend!

Friendly staff who were more than willing to answer questions and help me when needed(husband in a wheelchair).

Nice hotel and very clean, staffs are amazing!

Everything, especially the staff was great. The hot tub was not in working order during our 3 day stay. The rooms are just very small. We kind were kind of stumbling over one another while we were there.

Hallways dirty during whole stay. limited breakfast choices.

Had to wait 2 hours

All of the USB charging ports are broke.

Great place to stay. Only stayed one night but service and rooms were clean.

So short staffed. Took 15 minutes to check in, no soap in the room, remote batteries were dying so the remote barely worked. Breakfast was not something I’d eat. Totally overpriced for what this place offers.

The second room was cleaner, but it was also very outdated. The bathroom had several obvious repairs that appeared to be done with poor workmanship. While this doesn't necessarily mean the room wasn't clean, it gave the overall impression that the property isn't being well maintained. One of the biggest disappointments was finding out the pool was closed. We were traveling with three very excited kids who had been looking forward to swimming, so that was a major letdown. Breakfast was another low point. It was probably the poorest quality hotel breakfast we've experienced, with very limited and unappealing options. The one bright spot was the front desk staff. They were friendly, polite, and professional throughout our stay, especially when handling the issue with our first room. Unfortunately, their excellent customer service wasn't enough to make up for the overall condition of the hotel. We hope this property receives some much-needed updates because it doesn't currently reflect the standards we associate with this brand.

Okay property with good size rooms for families. Breakfast food was okay and limited.

Our stay was terrible, when we got to the hotel after a very long drive at 7PM we were told our room was not ready and would be at least an hour before we could check in, then we were notified the pool and hot tub were down for maintenance. When we went down for everything was out, no eggs, no pancakes the pastry was cold. No bagels and were told they were waiting on the manager to bring stuff. It was 8:30. Very poor management with everything that was going on for a manager not to be present in the building is unacceptable. And not the expectation when staying at a Holiday in!