Embassy Suites Columbus-Airport

The hotel did not inform us of the air conditioning being broken in the room. It was clearly a known issue because the access door was still open and the front desk acted like it wasn’t a surprise. We then had to move to another room. That smoke detector was falling from the ceiling and it was 2 queens instead of a king that we needed. The breakfast area is not near big enough and many people didn’t have seats to eat. We love embassy suites and are not used to anything but superb standards.

Nice hotel. Need to empty your public trash cans.

Stayed and the walls are super thin. The people above us either it was a domestic situation or they were doing tackle football in their room all night but even after security was called, it didn’t quiet down and made for a terrible stay

Very good location, rooms great, clean, good value for money. Staff were so helpful. Nothing

The rooms were very clean and comfortable, breakfast was 10/10

Pleasant

Good breakfast Long wait for shuttle at rental car return

Friendly and helpful staff, excellent breakfast

Room was clean. Breakfast served with a variety of food. Staff were very nice and courteous

Exceptional

My room had roaches I was afraid I might end up taking roaches home. All it takes is one.

The room was cleaned up . But the lamps on the side of bed would not come on at all. The tv remote needed batteries and it was like an act of congress to get to operate such as turning tv on, along with turning volume up or down and changing the channel. I also asked Charles who was on duty last to send an extra blanket. I never received it. I let the guy know this morning about this. The hotel could be updated. I know many of you would ask the question if I would stay at the Embassy suites again. Well the answer NO! I met some great people though.

The hotel itself was ok. But the hallway and the room had a faint odor of pets, maybe or dampness. The sofa bed mattress was stained and very thin. We had to request linen for it because there was none in the room. The furniture in bedroom was worn and mismatched.

The made to order omelets are always appreciated at the embassy locations. The size and setup of our room is always nice too. Our rooms kitchen sink flew off its base when it was turned on causing a shower of water to spray in our living space. When asked for sheets and 2 pillows for the pull out couch (we had 5 people knowingly staying in the room), we were given a fleece blanket, 1 pillow and some towels. We also stayed at the facility when the area had had bad storms so the restaurant wasn’t an option. It was 1 of 3 reason we chose an embassy. So, it was disappointing.

Breakfast and the evening snacks were fair.

Great stay!

Bad

We only had one issue, And it was resolved immediately.

Superb

Very good