Home2 Suites by Hilton Conway

Checked in Friday night 6/19. Room was very nice. We put our cooler stuff in the fridge. Saturday morning my wife made a cup of coffee in the kitchenette. We stayed in a suite and there was a kitchenette with refrigerator, microwave, and one cup coffee maker. She tried to make another cup of coffee and apparently a fuse blew to the kitchenette. Microwave and refrigerator went off. We moved the coffee maker to another electrical outlet and it worked fine. Called the front desk about the blown fuse before we left for the day. Got back mid afternoon and still no refrigerator or microwave. I called the front desk again and they said it was noted. Got back around sundown Saturday and still no kitchenette. We called again to the front desk. We went out to breakfast Sunday morning and the housekeeper was in our room when we got back. Told her about the problem and she said they blow fuses all the time in the suites and better rooms. She also said they had a person who was supposed to respond to things like that over the weekend. Not sure why that was not done. She said she would look into it and about 3 minutes later the power came back on! The other housekeeper on the floor fixed the problem! We were inconvenienced for over 24 hours and all our refrigerator stuff was not kept chilled. Nothing we had to throw away thankfully. Housekeeping gets an A+ but front desk response to the problem gets an F.

I always stay at Home2Suites.

Room smelled so moldy, shower was dirty and lamp shade was stained with who knows what. Breakfast wasn’t ready until 7:15 most guest just left instead of waiting.

Clean, great location, friendly staff.

Exceptional

There was no television connection. The room had a bad smell.

Great location to stay if you're heading to Branson.

Clean room. Great breakfast. Working pool!

Room was clean a spacious. Perfect for our family of 5!

The mattress was old and not comfortable

Room was spacious and clean. Worst was kids running down the hall and knocking on our door at 11-12 pm!

Not too bad however when we arrived after the 3p check in around 430 we were told our room was not ready and had to wait an extra 30/45 minutes for the room to be ready. The only response I got was I’m sorry for the delay we are just so busy.

Always a good stay

The staff was extremely friendly. The breakfast was good and had fresh berries.

Superb

Had I known they didn't have one or couldn't tell guest where it was, I would have chosen another property.

Room was very clean & quiet. The staff were friendly and professional! Breakfast was good, coffee was great!! Would definitely recommend this hotel!!

Great

Exceptional

The staff morning and night were wonderful!! The rooms were perfect, clean, plenty of towels, and everything you needed was onsite. I love that you do not have to check until noon especially after eating the complementary breakfast! Everything was perfect on our stay. Rooms were updated and so comfortable. Highly recommend staying here!