La Quinta Inn & Suites by Wyndham Conway

The hotel appears to be understaffed. The elevator was out of order for several hours when I arrived, and the desk clerk was attempting to fix it by himself. The hotel is not up to the same standard as other La Quintas in cleanliness and renovations. For example, common area carpets appeared old and stained. Also, this is the first La Quinta I've stayed at that had an extra charge for having a dog. One of the reasons I stay at La Quintas is that this is usually free. The charge was only $25, but it was a surprise. What is the franchise protocol or policy for this amenity? Other than these observations, my stay was satisfactory.

Could not get extra towels for showering. Had to wait for desk clerk anytime you went to the front desk.

Loved the location. Close to the ballparks i was going to. Clean and cool rooms. Ice machine did not work on 2nd floor. Elevator on 2nd floor would not take you down. Had to take stairs. It would take you back up.

Rooms were decent Could not get enough towels for my family to shower after asking multiple times.

The only positive I have to say is that the bed was comfortable. The first room we checked into had a horrible, sewage like smell. It was absolutely disgusting. I spoke to front desk person immediately after checking into room. He informed me that he had no other rooms available, but was able to move us to another room after I requested refund. The room he moved us to was not clean- cigarette butt and paper in bathroom floor and had no towels. Elevator was also not working properly. When I went to front desk to request towels (no one would answer front desk phone), clerk told me that he did not have any towels available, but I could have the two from the smelly room. 100% do not recommend.

The location was ok The rooms were dirty. Microwave didn’t work, reported it twice. Elevator was constantly entrapping visitors. Roaches in the hallway

The room had an awful smell. A hole in the bathroom floor. And couldn’t get towels on night two.

The curtains had holes in them. The pillows were musty and felt damp. We have never had an experience like this at a La Quinta. It was non refundable so were stuck like chuck. Did not even want to attempt breakfast. I believe this particular hotel should be reported to who ever does inspections or even the health department. We have nicknamed it The Hotel Hellifornia. If you are a weary and tired traveller, find another place.

Breakfast was good, room was clean and comfortable, staff was friendly. Great value for the money.

Very poor

Disappointing

Pillows were terrible. Room was dirty. Elevators were worn. The whole hotel needed a professional painting.

Chair in room was very worn, broken and uncomfortable. Usually there is a small sofa in this kind of room. A breakfast items that should be hot were cold. Hall to room was hot.

Exceptional

The staff was friendly enough, but the property itself was in need of allot of maintenance...would have been OK for 75 bucks, but not what I expect for 150.

The price was good The bathroom had a shower but no way to turn it on. The bathroom sink also had a leak. The worker monitoring the breakfast was a little awkward as well.

The room was fairly clean except for hair in the bathtub. The worst part was the smell. The smell of weed was so overpowering everywhere. When we went to leave, the front desk attendant was not there. We clicked the button like it said one time. The lady was in the back and started yelling at us that she was busy and would be there in a minute. Overall, one of the worst stays I’ve ever experienced.

Budget friendly clean and nice!

Very good

It was very dirty when I got into my hotel room. Tiny hairs on the walls, stains on the bedsheets, it looked like it hasn’t been swept at all, stains on the curtains, and the walls were dirty. Literally the only thing that looked clean enough was the toilet. The tv wouldn’t work at all. The only thing that was decent was the air conditioning.