Hilton Orange County/Costa Mesa

Fantastic location, beautiful surrounding, and covinience.

We had several issues with the thermostat either to cold or to hot leading to very poor sleep. They moved us to a new room but we had the same problems. Their engineers had to play with the valve or switches and it still did not work right. So we had a tough night sleep and thats we came to use the facilities. Now the good news by expressing our issues Hilton was apologetic and really made things right by issuing a refund for partial stay and more. Apparently a/c heating issues are a major problem with the hotel. Its a shame since its such a beautiful property. Kudos to Hilton management for trying to make things right. If you have issues say something. BTW Parking is $18 next door as opposed to the $40 Hilton wants to charge.

There was a slight issue at check-in with the property being oversold. Twice they delayed my check-in and at 6p I spoke to the front desk manager and she was very helpful and assertive and recovered the situation, as she should, and made it right for me. As a former hospitality executive, I would suggest you have a "customer centric" recovery plan to reassign guests to other hotels when you are over-sold. It happens and when it does, it is always the execution that guests care about and the empathy shown by your team that helps the guest recover and remain brand loyal in the future.

Room was hot and stuffy, there’s also a parking fee of $45 but had to drive around the garage multiple times to find parking. Do not recommend for the price.

Will come back !

Reception area and restaurants were nice. Shuttle service was very convenient. The rooms were fine, but outdated.

A wonderful place to stay. Very convenient in its location. Adicional to that, it’s very clean and beautiful. Thank you

No slippers or tooth brush in the room. Forgot to bring my toothbrush so called the front desk and room service. No one picked up the phone for the room service department. The front desk asked to go down and tiger the toothbrush themselves. There isn’t any vent fan in the bathroom. When I left for a while and come back , the room smells humid and bad. Three stars hotels I stayed at were better than this one.

Nice regular hotel

Great Staff! Awesome Hotel!

Attentive staff who helped me with very specific requests. I’ve stayed here before and will return when in town

I travel for work and I stay at the OC Hilton every time. It’s the best place, close to freeways, shopping, clean and amazing staff.

Location and service

Nice stay ! All is well !! Only one thing to mention- pillows were too soft

I had a great stay at the hotel. The staff is warm and welcoming.

It has good food.

perfect

We had a nice time spending 2 nights and will definitely book in this hotel on our next trip. The staff especially Juanito our parking attendant and the bell boy who brought up our luggages were both very courteous and welcoming. We also had our dinner at the restaurant there on our first night. The food was great and the ambience was nice and cozy.

Make sure to read about the property and the fees for parking, was surprised at check in that the property charges $45 a day to park and the parking garage are very small parking spots. Instead of holding a deposit they charge you $75 a day and your charges up front not just a hold on your card.

The hotel was in a convenient area for the event I was attending, but there were some practices I thought were strange. They charged me upfront for the room plus the deposit. The first front desk clerk did not do a good job of explaining why, and when I checked out, a second clerk told me he was charging my account again. When I questioned it, as I was told when I checked in I was paying up front, he got snooty and told me that was only the deposit. I replied why I would pay the full room amount AND a deposit, to which he replied that was the Hilton way. If this is the case, I would not choose to stay at a Hilton property again, as I have never been charged more than a typical deposit.