Prisma Hotel

Great location, friendly staff, clean, comfortable room, an elevator and restaurant on site. They allowed me to check in early and also allowed me to do a late afternoon checkout (small fee for the late ckout). There was always Coca tea and coffee available in the sitting area which was very nice. I had a massage at the little place in the hotel and it was GREAT and super affordable. The restaurant had limited hours. The rooms directly facing Matara Street were VERY loud. I requested and received an interior room on my return stay and it was quiet and comfy.

Lovely balcony Helpful staff Spa services Elevator didn't work reliably. Mediocre breakfast

Handy safe location, close to transport and shopping, helpful and friendly staff, comfortable room, exceptional breakfast Small swimming pool right next to the restaurant

I experienced higher altitude sickness my 3rd-4th day while staying at Cusco. The staff immediately brought me oxygen and contacted the on-call doctor who immediately came and put me on oxygen for the next few hours, as I also had a flight later the evening of my 4th day stay. The on-call doctor retuned and re-assessed and provided the corresponding travel insurance documents, making the process seamless.. The hotel staff were very helpful, ensuring that my luggage was put inside Uber and made my journey as painless as possible. I am very appreciative of everyone who made this journey exceptional and put my medical needs above everything. Thank you! No complaints. All was exceptional

Location and comfort Traffics noise

The room came with a very nice balcony/patio area I picked the hotel because it said rooms were soundproof but they're not. Staff had no idea what I was talking about. Also, I paid for a double bed but they gave me a room with two twin beds and didn't lower the price

Basic breakfast. Not many options.

Prisma was clean and comfy and our room even had a nice terrace with a view of the mountains. I’d definitely go back. There’s nothing about the prisma I didn’t like.

Clean, comfortable beds Poor wifi, noisy rooms, lack of hot water, mediocre breakfast options. No laundry on Sunday.

Hotel itself was very nice. It was clean and fairly modern. I even had a really nice balcony one of the nights Very noisy at night, could hear absolutely everything from the streets below. Even though I was on the 4th floor it sounded like people were right outside my window. I got about 3 hours sleep and that's being generous. Breakfast really wasn't great, had to pay extra for eggs

Renovated room and they gave me a room which has balcony with view. Staff are not really friendly. When I got to the room, they were painting the wall so the smell was very strong.

Historic building, nice balcony, good location, friendly staff Paper thin walls

Welcome the coca tea was very helpful. Staff really nice willing to help

Rooms were a bit noisy.

Pleasant

Location, really helpful staff and amazing breakfast! Slightly noisy, but they could be due to too many groups.

Location was great. Staff packed me breakfast when I had to leave early for a tour. Towels were like sandpaper, they need to use fabric softener, shower curtain did not keep water off the floor, they need the plastic sheet, the key was very difficult to unlock the door-looks like the keyless entry no longer works on the doors, no lights in the hallways at night, has to use my phone flashlight. Maybe add a shelf in the shower for soap? Overall it was a fine accommodation, but for the price it seems like it needs some updates.

The location was within a reasonable walking distance. The noise. You can hear the road, people on the street and clubs until all hours of the morning.

Rooms were clean with modern bathroom. Staff was very helpful and spoke very good English. Centraly located. No dislike. It was all great.

The location, the staff service The drinks