Comfort Inn & Suites Love Field - Dallas Market Center

We never even unpacked our suitcases. The beds in both our rooms had brown spots, on the linens and on the mattress & mattress cover. One comforter actually had what appeared to be marker (yellow, purple & orange) stains all over the backside. There is no way that housekeeping didn't know the linens were stained when making the bed, it was obvious they didn't care if the beds were made with clean linens or not.

The staff is excellent, very friendly and helpful, my room was exceptionally clean and everything was top notch. I stay there everytime im in Dallas,im a frequent costumer and will be staying again. Very secure parking and the grounds are maintained and very clean

experience was the most horrifying, terrible and miserable experience we have had at ANY hotel. During our stay and upon arrival, construction materials was spread throughout the parking lot as parking spaces were already limited. Upon entering the main doors, there was construction throughout the lobby, with plastic all along the floors. The strong odor of paint, chemicals, and dust filled the air. They roomed us on the 3rd floor, supposedly as to not hear the construction going on below. The air conditioner was sub-poor as we placed it on the highest setting, and it still did not cool the room. The next morning, it was discovered that several vehicles were broken in to, and 1 vehicle stolen. The "free" breakfast was below standard. The milk was rancid and hot the food tasted old and reheated just not fully cooked. The door handle fell off at our room, and was fixed with tape. The water pressure was terrible, and it smelled of burnt Marijuana throughout the 3rd floor. Every time we would enter the lobby, there was no one at the front desk. I would definitely not recommend this hotel to my worst enemy. If I could upload pictures I would most definitely upload the ones I took. I most certainly would want my money back from your company. No wonder you charge before the stay and have no refunds if any cancelation's are made. Good day!!

Breakfast was good. Can't complain with complementary when you get waffles, eggs, and sausage. With a choice of muffins and cereal.

Exceptional

Good

Exceptional

Exceptional

The facility is being remodel and the website did not mention anything about it. I would have not booked is I knew this was going on.

Superb

Hotel was under major renovations. Nothing said at the time of booking. Room was not clean, air conditioning was coming off the wall with mold and dust all over. AC would work and then stop. I made the staff aware they did nothing. Ice makers didn't work. Staff seemed to be more involved in their TV watching to take care of the guest

Remodeling downstairs

Ease of getting on the road.. and the rooms Remodeling downstairs

The stay at this hotel was a unacceptable stay they're advertisement showed beautiful pictures upon arrival it was in disrepair it was under construction there was no breakfast the staff was not friendly they were not available calls to the reception desk upon entering no one was in attendance parking was impossible due to construction materials taking up the parking area try to get in touch with Expedia to change my stay to a nearby Comfort Inn or another hotel was not able to do so as the staff person that I finally got to talk to stated that Expedia would have to do that it was a horrible experience false advertisement and should be removed from the Expedia platform until the construction the remodeling or Construction is complete getting a partial or total refund for this day would be appropriate as the advertised amenities available such as breakfast was not available

Only stayed 1 night; although under construction, the room was very nice! And clean. Excellent furnishing, lighting and convenient electrical outlets. Left prior to breakfast; so couldn’t rate it. Very convenient to rental car return and Love Field.

Exceptional

Good good None

Good place quiet and very relaxing !! Was doing upgrades so should be better in the near future

Exceptional

Good