La Quinta Inn & Suites by Wyndham Dallas/Fairpark

My room smelled like smoke. A lot of homeless around the property, even ran into homeless on the stairs.

The staff was lovely and helpful during our 1-night stay. The rooms were clean and we had zero issues.

Nothing Bed bugs

When I arrived last night, there was no luggage cart available, and I was struggling to carry a very heavy cat carrier into the hotel. The front desk employee saw me struggling but didn’t offer any assistance. Once I got into my room, I discovered that one of the plugs/outlets for the light was broken. Then when I went to take a shower, there were absolutely no towels in my room. I went to the front desk to ask for some and was told the hotel was out of towels. I actually had to be directed to another room to get towels. Now this morning, I’m trying to check out and get on the road to my destination, and there still isn’t a luggage cart available for me to get my belongings back to my vehicle. I’m traveling with a very heavy cat carrier, so this is not a minor inconvenience for me. I understand that things happen, but this has been one issue after another from the moment I arrived. I paid for a hotel room expecting basic amenities and reasonable service, and unfortunately I haven’t received that. I’m extremely frustrated, especially because I’m now being delayed while trying to get on the road. I would really appreciate this being addressed by management, including discussing some type of adjustment or compensation for the experience. I’m not trying to be difficult—I just feel that the overall experience has been unacceptable.

The room was clean. The area wasn’t my favorite but overall nice stay for one night.

Breakfast was great. Laundry facility is not maintianed by hotel, and only one washer and one dryer were working.

Very good

Parking was well lit. Breakfast was okay, first southern hotel that did not have biscuits and gravy. Did have bananas!

Exceptional

Exceptional

Location is awesome Rooms are not as expected

I liked the overall cleanliness of the hotel and how refreshing it was. The pool was unavailable due to housekeeping apparently losing the key. The couch in my room also stunk of urine and when I'd called about it, I was told to wait 2 minutes to check for another couch or 5 for them to come to my room. 20 minutes passed and no call back so I called again and she told me she'd call me first thing in the morning to switch rooms, she never did.

A few things that were an issue. One, our room had no electricity in the bathroom. Also, the AC unit rattles really bad in room 427. It kept me up all night. Also, there was a ton of people in the hallway late at night making a ton of noise which also kept us up. We have never had an issue with La Quinta and for the price point we always have praised it but this was a bad experience.

Parking lot was well lit. Walmart is 3 minutes away.

Rooms were noisy, sounded like kids jumping up & down till late, TV ‘s loud.parking lot had cars being repaired in the back & front. Homeless people begging for money & tring to get to breakfast buffet. We would not stay there again

We went somewhere with a pool. The pool had free access from outside the builidng. It was filthy. We then found ou that it was supposed to be close. There was no signage. We only stayed one of 3 nights, but where charge for all 3. After approoxiamately 10 attempts, we were never able to speak to manager. Corporate has been a run around trying to ge a refund. This is still ongoing, nearly 1 full month after our stay.

Customer Service , Front desk associate Tv remote did not work

The room was huge, the A/C was cold, and everything was spotless. The bed was comfortable and the bathroom had a walk in shower. Would definitely recommend and would stay here again.

We only stayed one night, but it was clean, comfortable, and felt safe. Staff was very friendly.

Pleasant