WoodSpring Suites Denton

Poor customer service and room poorly maintained

Poor

I had a little trouble checking in - but the clerk on duty was able to fix the problem and get me a room at the price I was quoted on Hotels.com . My room was clean and I especially enjoyed having access to a full-sized fridge. I travel with freezer packs to keep drinks cool so I was able to pop them in the freezer and have them ready for my drive home. I was only there for one evening so I didn't spend much time there. However, I will say that many of the fellow guests are gig workers or local residents who are on extended stays. If that's not something you prefer to deal with, you might keep that in mind.

Buen servicio y habitaciones cómodas y prácticas.

n

Very economical but be aware you may need to take your own cleaning supplies because the room I got, the floors were so dirty, there was still dust and what looked to be animal hair around the room.

Very good

Seen a few roaches in the room

The room wasn’t terrible They told me I didn’t have to take my belongings out of the room when rebooking because I would keep the same room. When I left and returned that day all my belongings were moved and some of my items are missing. They claimed they don’t know what happened

Exceptional

Bad

No complementary breakfast

When we first went we were told to come back later. Upon returning, we were checked in and went to the room, followed by the clerk who was abusive and profane. After a few minutes, we left the room and were not allowed to return. We stayed elsewhere.

I did not stay the night and went to a different hotel. This place needs a serious intervention.

Location and price The blinds were broken (I have pictures) There were roaches from the Dino (I have pictures)

It needs to be remodeled it’s nothing like the picture it’s ran down.

Omg where do I start. I tried to stay but just couldn't. Soon as I arrived two mattresses with urine stains were at the front door. The smell was horrible. Then I was greeted by a woman smoking a cigarette begging for money. Like a dummy I still checked in to see the room. The room wasn't ready and it was past 3. So I had to wait about 30min. I get to my room and check the sheets and mattress and almost threw up. The room smelt like smoke and there was no way I was staying. Only reason I pickedthis place was because the price and the pics looked ok. After a long conference and training I didn'twant to drive two hrs home just to turn around and drive two hrs back the next morning. Guess what, I drove my behind home and I would never put myself in that position again. I lost that money and Hotel's.com should take them off the list. Total waste of time and $.

Everything that could be wrong with this place, WAS wrong. The other guests were friendly, and that's about the only positive thing I can say about my 5 night stay.

The hotel services purpose. The bed was clean, but the sheets were hot to sleep on. Overall, I give it a two star rating.

Room had nats and flys