Embassy Suites by Hilton Los Angeles Downey

It was a really great place to stay. Very convenient for being fairly close to universal studios. 20 minutes away. Breakfast was great and the happy hour was a nice bonus with options for non alcoholic drinkers.

Staff was extremely helpful. Room was nice and the bed was very comfortable. The restaurant had awesome flatbread pizza. Great stay! I travel to Downey periodically for work and will definitely stay here again.

Every staff i ask about something i get a different answer.

Staff very helpful.

Room smell Drainage

Do not plan to return here again.

They gave me a room that was non smoking but people partied in it and it did not get cleaned well taking a shower and get out to change my feet were black again from how dirty it was. I told the staff they said we will change your room ended up the same no one came to bring us towels or my baby the play pen was not a good experience. Will never book there again.

The staff was great helpful and friendly. The room was great and location was good for what we needed. The hotel itself had some issues. The hot tub is supposedly being repaired but we never saw anyone working on it. Two of the four elevators in the whole place were broken, one broke a few days after we got there.

Will definitely be back, the breakfast was amazing. The staff was friendly. The rooms were clean nice ambience.

Everything Left to soon

Room was dirty bathroom wad disgusting, Rooms also, last time I stay there, to expensive for the quality being very poor. They need to hire people or teach them how to clean.

very clean and nice place.

Cigarette smell as soon as we walked into the room. Room is stuffy and hot. AC control cannot be used by guest. Staff said engineers would take a look at our AC. Nothing was done. Breakfast and omelette station were good.

The room was not clean it was dusty and had hair and small piles of trash/ dust bunnies. The A/C was just barely cool, don’t expect it to be cold in the room. The bedding was stained with a questionable color that I think could be washed out. The sliding door did NOT LOCK!! The bathroom was semi clean. Just not clean and very outdated. The pool was not working and we were not advised till we got there. We had swimming plans as part of our trip. The good part was the omelette bar and the staff working the breakfast bar were awesome. Probably won’t stay here again for the price.

Very good

The housekeeping staff, specifically Martha, was great and helped promptly. I was honestly disappointed. I've stayed in SF's Embassy Suites several times and always had a great experience. Embassy Suites in Downey just didn't meet our expectations. There were 2 TVs but only one remote; asked for a second and got it. Microwave wasn't working (fortunately only stayed one night). There were 5 of us in tye room but they only had towels for two; had to ask for more and got them. The bathroom was very small. They didn't provide hand soap and the water pressure was low. Property layout, I liked.

The pool was the main. Reason I spent so much money and time for the stay which I would of booked more days however the pool was hazardous to my grandkids we tried to manage the chlorine smell and water but it burned our eyes very much there is zero ventilation in the pool area I even brought it up to pool maintenance person testing the water that we had to get out and it burned our eyes the fumes were very bad it triggered my grandson to have a asthma attack and he dont have asthma.

When we got to the hotel, we were informed that they did not have a reservation for us. Their response was that we would have to take it up with Travelocity. We had to pay their higher price to get an available room.

Liked the omlette station Our room had a view of the dumpster, the room haf a sewer stench, it reeked most of the night had a headache by morning. Told the manager, ihe reduced the fee by 50% but at some point , I contiplated sleeping in your lobby from the fowl order.

Exceptional