ibis Styles Dubai Jumeira

Comfort, room is big, clean room. Smell of the Hallway, smells like fish.

It’s clean and the staff are very kind. So far I don’t have everything was good

Good service I like it

Nothing

The room was spacious, clean, and comfortable, which I really appreciated. However, I was disappointed with the limited amenities provided. Basic items such as a toothbrush, extra tissues, and room slippers were not available. The TV was also very basic, and it wasn’t possible to connect any devices or access smart features. Nowadays, many hotels with lower star ratings offer Smart TVs and better in-room amenities. Overall, the room itself was nice, but I believe the hotel could improve its facilities and amenities to provide a better guest experience. I would like to share my experience with the front desk staff member named Hanine. In my 16 years of staying at hotels for staycations, this is the first time I have encountered such a rude and disrespectful receptionist. I booked two rooms for my family. Without informing us in advance, we were charged first, and only afterward were we told that one room was on the 2nd floor and the other was on the 5th floor. I politely asked if it would be possible to arrange both rooms on the same floor, as it would be much more convenient for our family. However, Hanine simply said there was nothing he could do and that no rooms were available on the same floor. What disappointed me most was his rude attitude and the way he spoke to us. I would also like to thank his colleague, who was very polite, professional, and took the time to explain the situation clearly. He even offered to move one of our rooms to the same floor if one became available later. Unfortunately, I didn’t get his name because I was so upset by my interaction with Hanine. This was the only hotel where we did not enjoy our stay because of the poor customer service we received at check-in. One staff member’s attitude completely ruined what was supposed to be a relaxing family staycation. I hope the hotel takes this feedback seriously and provides better customer service training

great

Good Good

staff is not attending request from guest, if you will call reception they will give you another number to call then again and again your concern is not addressed, very poor customer service

Breakfast was good Ac was not working properly and the food at restaurant was fully Philipino food no other choice

clean ac is a little bit hot

Yes

NA.

Dinner was so bad

Good value for money. Good location between business district and the beach. Friendly and helpful staff from the front office, Breakfast and housekeeping

The shampoo was there in bathroom and it was low quality

Location and Room Food

Accomodating staff during our check In time and during the breakfast. Joel and Atit were attentive, welcoming, and always ready to assist with a smile. Their excellent service made our morning comfortable. Honest review: 1. As per Ibis policy, there is no bellboy service available to assist guests with their luggage. However, during our check-in, the Filipina receptionist went above and beyond by helping us, and one of the staff members also assisted with carrying our belongings. Their kindness, willingness to help, and excellent customer service made us feel very welcome after our journey. A sincere thank you to both of them for their outstanding hospitality and for making our arrival smooth and comfortable. Their efforts were truly appreciated and left a positive impression on our stay. 2. While the staff were courteous and accommodating, I was disappointed with the bathroom amenities provided. Basic toiletries were either missing or only available upon request. In today’s hospitality standards, guests expect essential items to be readily available in the room without having to call or ask for them. It feels as though the property is still following the reduced amenity practices implemented during the COVID-19 pandemic, despite those restrictions no longer being necessary. Providing sufficient toiletries and bathroom essentials from the start would greatly improve the guest experience and convenience. I hope management considers updating this policy to better meet guests’ expectations. 3. While the breakfast quality was good, the selection was quite limited compared to other hotels. More variety in the menu would make the breakfast experience more enjoyable, especially for longer stays. Expanding the choices available would be a welcome improvement. 4. The indoor pool was a definite highlight of our stay—clean, convenient, and enjoyable regardless of the weather. However, as we were traveling for leisure with family, we would have appreciated a separate pool area for children. Adding one would make the facility even more family-friendly.

like everything

The staffs

Swimming pool was not good n clean The area is so congested