The Ritz-Carlton, Dubai

Location

Poolside, breakfast was nice and reception area was nice. TV was not working we had to call the Maintenece staff twice. I didn’t know about ritz kids play area inside one I discovered it myself day before leaving so I am sad we were in room during the afternoon I could have spent time with my daughter there. No information was given about it to us.

The people above everything else

The location It’s old and tired and needs a refurbishment

Great Stay

Non

Staff are awesome Light / Ac control little bit complicated to use.

I had a wonderful stay at The Ritz-Carlton, Dubai, JBR. The service was truly exceptional and, in my opinion, this is the best hotel in Dubai. A special thank you to Reda at Reception for his outstanding hospitality, professionalism, and warm welcome. He went above and beyond to ensure my stay was comfortable and enjoyable. The entire team delivers excellent service with great attention to detail, making every guest feel valued. Thank you to everyone at The Ritz-Carlton for such a memorable experience. I look forward to returning soon. Nothing

The breakfast price was not clear. I was told it would be free of charge for my kids, and was told a different price for the adults. I had to pay for the kids. The hotel did not want to apply the loyalty program points on account of my buying it through booking.com. Other hotels do it regardless of how we book the room.

Everything was as expected. Breakfast and facilities are wonderful! Pool opens at 9am and closes at 7pm. 9am pool opening is already late compared to other hotels that open at 7am.

The facilities and above all the excellent service. Every guest is treated like royalty. -

To be honest nothing Unacceptable for The Ritz-Carlton — this was not a five-star experience This was one of the most disappointing hotel experiences we have had, especially from a property carrying The Ritz-Carlton name. The hotel is in urgent need of a major renovation. The overall look and feel is outdated and gives the impression of being stuck in the 90s. This is not the standard expected from a luxury five-star property. The pool situation was equally unacceptable. The most alarming issue was the food safety and hygiene during lunch service. While seated and ready to order, we witnessed a chef walking around with a spoon in his pocket, using it to taste food, and then putting the same spoon back into his pocket. We also saw him garnishing food with bare hands, using his mobile phone in between, then speaking with another chef who was handling raw chicken and beef, before returning to his station and continuing to garnish and taste food with the same hands. This was not a small service issue. This was a serious hygiene and cross-contamination concern. We immediately left the restaurant because we no longer felt comfortable eating there. The experience then became even worse when we tried to order room service. We spent around 45 minutes trying to order through the QR code, which did not work. We then tried calling room service and the operator, but no one answered. After almost an hour, we had to leave the room, speak to management, and eventually leave the hotel to have lunch elsewhere. Instead of relaxing, having lunch, and enjoying our stay, we wasted nearly two hours dealing with basic failures in service. The management response was completely inadequate. We were told the matter would be investigated, that “this should not happen,” and that the operator may have been on a lunch break. That is not an explanation. It is an admission of poor operational control. A five-star hotel cannot simply stop answering guests because the operator is on a lunch break.

Beach is great. Attendants were very helpful. Parking attendants were very efficient. The legendary breakfast was average at best although the staff were excellent. So many security guards. The rooms are a bit dated although no complaints.

Amazing relaxing staycation

Excellent Excellent

location is really good it is very old style need to be renovated

Great service at the reception and pool area, very nice breakfast with good variety including gluten free options, tasty in room dinning. Very spacious room with beautiful bath tub. Noise from construction and some party during the day. Warned out curtains that require at least dry-cleaning. Slow service during breakfast though the number of guest was very limited.

One of the best hotels

Perfect rooms

Nothing this time I genuinely like The Ritz-Carlton Dubai and wanted this stay to restore our confidence after a previous disappointing visit. Unfortunately, the experience fell short again. The room initially allocated did not match the view presented at the time of booking, and resolving this issue consumed a significant portion of our first day. We were repeatedly informed that the hotel was fully booked and that no alternatives were available — both when addressing the room issue and later when requesting an extension. However, availability appeared to change once formal complaints were raised, which created confusion and undermined trust. While I appreciate the property itself, the handling of our concerns and the lack of transparency left us feeling unwelcome. For that reason, I am compelled to leave a low rating based on the overall experience rather than the hotel’s physical standards.