Al Habtoor Grand Resort, Autograph Collection®

I stayed at the hotel for two nights, and unfortunately, the dining experience did not meet my expectations for a hotel of Habtoor’s reputation. The breakfast buffet was very limited and lacked variety. The dinner was disappointing, with poor food quality and very few options available. I expected a much better selection and overall dining experience. I hope the hotel will improve the quality and variety of its food for future guests.

There used to be a delay when getting the room

It’s a great total great stuff very clean great food I don’t see the Arabic Emirates, Coffee ? I asked for it, but I don’t see it too

elegant and spacious, relaxing ambiance nothing to dislike

Central and close to the places we wanted to be Bathroom in room had a leak reported it 3 times before it got fixed also the main pool was closed for a full due to clean and when it’s so hot surely they could do maintenance during the night to avoid this

A special thanks to Adham at the reception for his outstanding service and warm hospitality. The air conditioning could have been cooler. The hotel staff made every effort to address the issue, and I truly appreciate their prompt assistance. However, the room temperature remained slightly warmer than expected.

I like everything its perfect??? - EVERYTHING - Staff from reception, housekeeping, pool, crews, etc. - ambiance - room arrangement - pool and slide - jacuzzi - breakfast - interior design - EVERYTHING I will be very honest, the room was quiet warmth and AC couldn’t adjusted properly The steam was not working or probably when i came there it was not adjusted.

The underground pub was too loud for us.

Location Staff and communication

The long distance from the malls but is ok

Delay in check in.. Fast check out

The rooms are old and the whole hotel feels like very old

Its one of the best resorts ever been staying there for 15 years Everything

Food

everything was perfect nice experince i would like to thank Mr. Kareem in reception for his asistance over the phone before we arraive and Mr. Rainul i hope I am giving his name coorectly he was in the pool area and next day on the breakfast so friendly and profissional person there was a weired smell in the rooms not too strong but noticable they did'nt make the 30% on food and drinks even its mentioned on the reservations

Cleanliness I think they should be more friendly and approachable to their guests.. when guest loves their stay, they keep coming back!

The location is great: Dubai Marina & JBR in a few minutes distance. Room is beautiful, staff is super helpful and friendly. Pools is amazing and spacious, beach access is also available. Thank you for a lovely stay!

I like the golf cart drivers and the pool attendant Mr. Tony. had high expectations for this resort, but unfortunately my experience did not meet the standards of a 5-star hotel. The check-in experience was disappointing from the moment I arrived. The reception staff were not welcoming, and one staff member, Maya, came across as unfriendly and unprofessional. I had no issue providing my ID or answering questions about my reservation, but the attitude and lack of hospitality left a very poor first impression. No one offered to assist with my luggage despite arriving with several bags. The bathroom was not properly cleaned upon arrival, which was disappointing for a luxury resort. Another issue was the loud music playing in the guest room corridor. It was unnecessary and made the floor feel noisy rather than relaxing. In addition, the blackout curtains did not block the outside light properly, so the room became bright early in the morning and affected my sleep. On the positive side, the beach, pool, restaurants, and overall resort facilities were excellent. I would especially like to thank the golf cart drivers, who were always friendly, helpful, and welcoming. A special thank you to Mr. Tony at the pool, who provided outstanding service and made the experience much more enjoyable. Overall, the resort has excellent facilities and great potential, but the reception experience, room cleanliness, and attention to guest comfort need significant improvement. I hope the management addresses these issues because they have a beautiful resort that deserves service matching its facilities.

we did check in around 3 pm and next day 11:50 am staff calling me to inform me for the check out ???????? this was so rude for the first time after check in for to many hotels with big names they never did that they even offer for more extending time for check out like andaz the palm and rotana khaldiya and damac aykon they even ask me what time i need to check out if its 2 or 3 pm , u guys need to upgrade ur system

The hotel was good overall. The room was comfortable, the location was convenient, and the staff were friendly and helpful. The only issue was that the air conditioning was not cooling properly. I informed the staff, and they did their best to assist and resolve the matter. Apart from that, I had a pleasant stay and would consider staying here again.