Homewood Suites by Hilton Dulles-North/Loudoun

Plenty of space for a family. The entire facility is kept clean and the staff were always available and helpful

I dropped two keys at the reception when I checked out, but they said that only one key, and deducted $3.03 for one key. That is not good.

Great service clean rooms and quick check in great for family and gathering

Good night sleep

The complimentary breakfast was well below average compared to other hotels offering free breakfast. Most of it was tasteless and the coffee had a peculiar aftertaste. However, the staff was exceptionally pleasant.

Requested king bed, got two queens. Breakfast was mediocre. For a good breakfast try the NY deli a few doors down

The “handicap” bathroom was a veritable obstacle course. I would be amazed if you haven’t been sued MANY times by handicapped travelers. I’d ask your GM to use the toilet once. You cannot access the toilet without slamming your head into a useless shelf. Plus, every time you sit on the toilet, if you are 6 foot or taller, your forehead slams into the same shelf. It is definitely NOT helpful. It is DISGRACEFUL.

We thought it was a lovely hotel.

Tried to call, the phone was not connected and could not find the phone jack. Was attacked by the breakfast grill lady after being advised by the front desk to get breakfast down the hall at the Embassy Suites. Forced to return to the front desk for confirmation to only be told by the grill lady that she will only serve us this one time. Didn’t know the grill lady owned the hotel?? All this to have a breakfast barely suitable for human consumption. I’ve stayed at the Embassy Suites plenty of times and have never had to deal with any sort of problem in the past. Needless to say I was not happy with the hotel and the staff. I’ll have to really think hard about staying with them in the future. 👎

Exceptional

Clean room and very spacious.

The only meat option at breakfast was sausage. Elevator button on 3rd floor was broke. you could go up, but not down. overall nice place, but maybe bad timing.

Breakfast was ok likewise property

Exceptional

Hotel was clean and convenient for our stay! Breakfast was fresh and plentiful.

Reception Additional information during check‑in would enhance the guest experience, including: - The floor number of the assigned room - Clear directions to the elevator and its operating condition - Instructions on how to access the pool and spa Specific Issues: - Our room was on the 3rd floor, but this was not communicated, resulting in unnecessary time spent searching. - The elevator was only functioning for upward travel and could not be used to go downstairs. - Access to the pool and spa required a separate key card from the Embassy Suites building, which was not mentioned at check‑in. What We Loved Family‑friendly environment, complimentary breakfast, and access to the pool and spa.

Toilet issue Ants in room Nobody at front desk Rooms weren't ready on time Service awful

We had bugs in our room. The room wasn’t ready for use until 4 o’clock and once in the room one of the beds weren’t made. The help at the front desk was nonexistent every time myself or someone from my party went to front desk no one was there.

Room was okay, bed comfy

clean room