Hilton Garden Inn Dallas/Duncanville

Overall room was clean and restaurant downstairs was really helpful and delicious food

Very good stay overall, except for the African American lady at the front, when I arrived, there was an employee helping a customer, however upon my arrival, the employee next to him didn’t acknowledge me, greet me but kept doing whatever she was doing. This definitely set the tone for me, she should perhaps work somewhere else because customer service is not her thing

The bathroom light went out of the middle of night

The staff was extremely friendly and accommodating. We will definitely be back.

It was clean overall. I found a piece of hair on my bed that was definitely not mine. Saw it the first day I walked in the room and was about to sit on the bed.

not applicable not applicable

The stay was phenomenal. Staff were wonderful, facilities were great. Everything was clean. Wish the pool had been open.

Commode size

Bad

Exceptional

Friendliness/kindness of the staff. Cleanliness of the property

It was a nice stay the workers were very nice

The hotel was clean, ascetically pleasing and the staff was extremely friendly and professional. A new washer and dryer is most certainly needed, other than that I was very satisfied with my stay.

Perfect area Parking was small

The room was clean and the staff was friendly and took very good care of us. The breakfast was a bit different than I’m used to with Hilton Garden Inn, but it was AMAZING none the less! The server was very kind and accommodating.

Bad

The room was very clean and the staff was very nice

Not clean enough

Yes

I was not told at check-in our room would not be cleaned! Paid over $200 to stay in dirty room for 2days with no towels. Horrible!