Sonesta Simply Suites St Louis Earth City

Very Friendly staff

Everything from check in to check out was easy. I believe it was Greg at the desk and he is amazing. I was staying for a concert and the location is perfect. I will be staying again when I come back next month. When you walk in it smells good. The room was clean and no noise . It had everything I needed . Easy access to the interstate. A McDonald’s and gas station close by for food.

Immediately coming in to the room, it had an old smoke smell. The fabric on the chairs were black and looked dirty. I’m not sure if it was just this room because the reviews seemed great. Wouldn’t stay here again, though. Guy at the front desk was very nice and welcoming.

When my Technician showed up for his stay the bed was not clean and had previous guests hair on it, the bathroom shower had hair in it from previous guests. It wasnt until the second night that the room was cleaned.

Always like to stay here, staff is great, rooms are clean and quiet. Very comfortable furniture in the rooms. Nothing bad, always a good stay

Staff was not friendly on check-in. Room appeared clean, however it smelled bad and surfaces were sticky. Would not stay there again.

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I was actually checked in at a competitor across the street and was so appalled at the conditions of their property(booked through another party) that I left and came to Sonesta. I was greeted quickly and taken care of and given a room just around the end from the reception desk. Room was clean and spacious(I’ve never received one any different) and the amenities were plentiful. Suffice to say I was comfortable and had a great nights rest! Should’ve booked THIS one FIRST!!!

This hotel was dirty, smelly and simply not kept up. There were a host of people loitering and the feeling generally was not safe. I will never stay in this hotel again.

When I reserve a room, I tend to pay greater attention to the reviews of other customers than hotel ratings. I’ve stayed in highly rated hotels that were terrible and 2-star hotels that were great. I chose this hotel because it was close to the venue where my kiddo had concert tix & because the customers rated it as excellent. In reality, the hotel was stunningly bad compared to the reviews it received. First off, it’s in dire need of updating. I can overlook things being a little worn as long as they’re clean. This hotel is not. It has carpeting which was worn and dirty. The a/c did not adequately cool the room despite the weather being moderate for the time of year. It was loud & rattled. When I adjusted the temp, there was hair and other particulate matter all in it and on it. There was some crusty crud down the floor lamp near the switch. The carpet had fuzz and string on it like it hadn’t been adequately vacuumed. I intended for the kids to sleep on the pull out, but when it was opened, it was just full of food crumbs and other crap. So I spent the night on the sofa and gave the kids the bed. Worst of all, the entire room smelled of cat pee. The one bright spot of the hotel was the front desk associate named Greg. He was wonderful. I normally go with the flow but this place was bad enough that i would have fought for a refund and gone elsewhere if I hadn’t arrived with a brutal migraine. Overall, just don’t book this place

Good

Very respectful staff clean rooms and wonderful vibes

The front desk personnel was very friendly. He recognized us from before when we stayed at Sonesta plenty of times. He is very respectful too.

We were impressed by the cleanliness of outside property and the inside the building. Inside, walking to our room smelled wonderful and the air clean. Room was clean, roomy and bed was nice and comfortable to sleep. No complaints!! We will recommend to our family and friends!!

Front desk, Greg, was great. The chair in the room was dirty. The toilet seat was loose and slid back and forth. No hand towels or wash clothes to use. No toilet paper holder. It was broken off. Towel rack was missing. The cap on the lotion was broken. No caffeinated coffee only decaf. The cups for coffee were not in plastic just wide open. Needed some towels and ask a staff member and she told me to go into the laundry room amd get some. A worker was in there on his phone talking to someone and when I asked for towels he just pointed to where I should go to get them. Had to put a towel on a chair just to sit on one. So I will not be staying there again. Very sad.

It was clean Outdated

Exceptional

I’d stay here again.

The place is sort of outdated but the rooms are spacious enough and clean and they were good for our needs. The staff is nice and friendly, Liz was a huge help and very understanding as my reservation was not typical but she managed it without making me feel like a burden. The other 2 men I had interacted with were also very friendly and professional. I’d stay here again. I would recommend this hotel to anyone.

Greg, at the front desk, was delightful! The property has received some updates, but still feels dated. The room size was large and it was very clean--despite appearing drabby. The furniture was pretty worn and the ceiling had extensive water damage. I believe some residents are renting rooms long-term. The location was excellent for the ampitheater.