Hotel Concord Syracuse, an Ascend Collection Hotel

Places is definitely not a Hilton. It looks like the hotel was once a Days Inn. The staff is very friendly. That’s about the only good thing I could say. The location of the place is very safe and secure. When I went to take a shower, I found hairs in the bathtub and I was so tired after a long day of traveling that I just washed them down myself. The breakfast was nothing more than waffles and juice. Nothing really of nutritional value, the bed was comfortable and clean if you’re traveling for the Thruway or maybe a day at the state fair this place might be OK but if you’re looking of anything of quality, you will be greatly disappointed.

Even though hotel had been recently renovated the walls were very poorly acoustically enhanced if at all and doors had no acoustical seals so every sound in the hall was clearly heard in the room. The breakfast was a joke and an insult for customers hoping to have a decent breakfast. This is second time I stayed at this hotel and I won’t make that mistake again.

Very few options for breakfast. At 7 am there was nothing left.

clean, nice, quite

The night staff was great and very helpful. But the recent renovation left us without some basic needs. There was no light above the sink in the bathroom, and the lighting was very poor for doing makeup, etc. The Free breakfast was not great. I feel they could have at least had some fresh fruit and yogurts instead of all breads, muffins waffles. Hopefully this was all due to the recent renovation, and they will get these things figured out. The rooms were a decent size and a good deal.

there was no washer/dryer as advertised.

Sent to 1st room on 2nd floor still being renovated, literally drilling in the bathroom. Then sent to 2nd room on 1st floor where the tv was on the bed with wires out. Then sent to a 3rd room on 4th floor where the toilet was broken, tv was broke and very low lighting in the bathroom. Overall, very poor visit!

S/O

The hotel is in the process of transferring to a Hilton Spark. All the walls have been repainted, the bathroom tiles, bedroom and bathroom fixtures, mattresses, sheets, towels and flooring gave just been replaced. Breakfast area was clean and well stocked. Coffee machine is free and available 24/7. Hotel is very easy to reach from the NYS Thruway.

Everything about this hotel was amazing very clean very quiet amazing staff. We will be back again!!

The property is well kept, clean and quiet. They are currently under renovation so the gym isn’t quite ready yet and also, the lighting in the bathrooms are too low. Other than that, had a great stay. Oh, no hot breakfast served 😔

I liked the fact that there was last minute availability. The zv did not work. The provided wifi password did not work. Repeated calls to front desk were met each time with a busy signal. The fan did not stay on.

Bare bones. Pretty worn down

The hotel was under renovations and while we were out my son was robbed. They took all his clothes, shoes and camera. The staff was oblivious and tried to explain it away saying they didn't control the contractors. How can you not communicate with people working in your hotel?? Inexcusable and worst customer service. Take them off your list of recommendations because they were horrible. We had to call the police.

Ashley i think her name was at front desk was absoluetly amazing

Everything was clean.

DIY construction site, hair left on toilet, first room smelt like hamsters

Un personnel bien accueillant et disposé à bien nous écouter

Bad

No toilet paper even after asking, no bath soap but other than that everything was nice