Quality Inn & Suites Syracuse - Carrier Circle

We did not stay. The room was very gross. Bedding was stained, there were hairs in the bed on the sheets, the door was broken and we did not feel safe. The outside of the toilet was dirty. We immediately left.

nice staff

Not family friendly. A lot of out of town workers. Dirty couches and rooms. Said I had an upgrade and I never got one. Moved to different hotel.

Room

The night that I arrived they had to change my room two times, first when I got to my room the door was open and broken. Went to inform them of the situation and they gave me another room and when I open the door what a bad oder again I had to inform them. Finally I got another room couldn't use the wifi, because it just didn't work. I can say that the breakfast was good and the lady that works there very well manner. I should get refunded for all I went to the first night.

While navigating back to the front desk we noticed trash in the hallway in multiple sections, holes/lifted carpet in the hallway. Due to a flight delay, we arrived super late well after midnight. We thought that it was just super dark outside but noticed that there were actually huge trash bags covering the windows in one of the sections that we had to walk through to get to the front desk. The hotel is currently trying to charge me for a night’s stay when we only stayed for a few minutes, despite sharing photos of the conditions. Please pick somewhere else.

It was 60 degrees in Fahrenheit in a room. People who work there, told me that it is a summer time and no heat available in any room when I asked to move me to another room. I would rather pay more money but be comfortable

They owe me money. Couldn't figure out where the charge came from and this charge isnt on my itemized receipt. They owe my card $219.96 . Other than that there was this Amazing front desk lady she was sweet and very helpful to me. The beds are hard. They kept the hotel very clean!

But the toilet didn’t function very well The business property is very large looks in need of a renovation

It was so poorly maintained...

Hotel was great, staff was super helpful. We’d definitely stay again.

Was a nice place to stay, room very clean. Had to leave really early in morning so I didn't get to try breakfast but maybe next time.

Nothing it was awful It was under construction The one room we were out into had no air conditioning and the room wouldn’t go below 80. Staff gave fans but nothing worked to get it cool. Property manager was extremely rude and obnoxious. Never got a discount or reduced rate because of the condition of room. Breakfast was awful. I was charged additional amounts for no reason and had to contact corporate to get charges reversed. Would never recommend.

Good

Of the room when we were gone the first day . The phone did both work,- -and toilet was not flushing properly so I fixed it easily,

The value for money was worth it

Bad

Our reservations were for a Suite, 1 King Bed with Sofa bed. We were given a room with 2 Queen beds, AC was not functioning, on the wall was an opening with exposed live wires (literally), no light in the bathroom and entranceway, toilet paper roll was on the floor because the holder was broken, windows were onto an internal room where there was a wedding till past midnight (forget sleep), cofee machine broken for the whole stay. When we complained we were told that all were booked. This was a literal nightmare. I don't think that we should be charged for this. I will attach photos to show that I am not exaggerating. Definitely you should NEVER recommend this Hotel to anyone.

Parking lot was dirty , coffee was nasty , they charged my account for 3 times for a deposit of 100 dollars Everytime I have issues with Quality inn regarding extra charges I will Never go to any choices hotels again

My only criticism would be the tiles in the bathroom floors. They need an upgrade in the grouting. The floors must have been recently washed as they were a bit slippery. Some new decorating would also help. Thankyou…