Holiday Inn El Paso West - Sunland Park by IHG

The carpet is very dirty, stains everywhere in the room, smells very bad, one of the walls next to one of the beds has black and brown spots like the food stuck, the breakfast service was terrible. I waited half an hour for the server to take my order and the other half hour to receive the food. This hotel definitely needs to replace the carpet and paint the rooms.

Dentro del cuarto hay bichos

The Floor could use a deep cleaning and the exterior too and rest was nice

For the price we could’ve stayed somewhere else with breakfast included. The beds were ok. Bathroom was dirty. Idk for being a holiday inn the only nice and modern place was the reception area and dining area.

It was vey clean. There were several places to eat and shop. Enjoyed the stay.

The breakfast was good but no jellies and the room was ok, the bed was to hard for me but the one thing that was bad was how loud the air conditioner wss

Breakfast was great. Staff was friendly.

The other problem we had was the TV downstairs wasn’t working and they got somebody to our suite to look into it. He got it so we could watch it, but the guide, so we could see what was available, never did work during our stay. Then, on the day we checked out, the outlet by the bathroom mirror didn’t work. I tried to push the reset button but it looked like a piece was missing from the outlet to do that.

Had 2 live bugs on the carpet which looked like it needed to be vacuumed. Toilet had stain marks.

Nothing

Loved the stay, always a awesome experience to stay here with my family.

Booked my room for 2 days. Room number 3101 to be exact. I drove from Hobbs to El Paso, as I walked in I was greeted and the lobby was nice. They gave me my room key and I proceeded to walk in the room. NOTHING FROM THE PICTURES!!! as I lay on the bed, I killed about 3 mosquitoes.. heard some buzzing and killed about 4 flies, now at that point I decided to inspect the bed, as i pulled the sheets, the housekeepers did not change the sheets or even tucked it in properly, how do I know? I found 3 strands of pubic hair laying on the sheets. I called front desk immediately! They seemed unamused! I requested another room, they couldn't, because they were full!.. at 9pm in the night, they want to send a housekeeper to clean the room, my question to them was, if they they did it good the first time, they won't have to come a second time to fix it correct?. I wrapped the pillow with my towel, and slept with long sleeves n long pants so that my skin won't touch anything. Continued inspecting the room, stains on the couches, stains on the lamp shades. The next morning they came and cleaned the room, but the damage was done. I left the very next day n slept in my own bed. I suffered a financial loss, but better safe than sorry. When I handed the guy at the front desk the key card, he was UNBOTHERED!!! And he was the one I spoke to over the phon

We like that it was very clean. The beds were very comfortable. Woke up with no hurting back or neck. I would recommend those beds and pillows.

I had horrible experience. I didn't even get the room I booked in advance a week. Still haven't gotten my deposit neither.

Aparte mi habitación y terminaron dándome la que ellos quisieron y no me gustó eso por parte de ellos porque no estuve nada agusto y el trato por parte de ellos pesimo..la verdad no vuelvo a ese hotel

La habitación muy limpia y el personal que nos atendió muy amable

The carpet in the room was not that clean and had stains, the shower was cracked and falling apart, the water pressure in the shower was horrible. The staff was very pleasant and helpful but will not stay here again due to the cleanliness and water.

Thanks

Nice quiet chill pool area

The hotel is very well-maintained and clean. The only thing is that the room was missing a large mirror, which it was supposed to have, as shown in the hotel photos.