Spark by Hilton El Paso University

The rooms were very nice and clean. They were able to accommodate two rooms together. At the time, when we were there, the elevator was out of order and we were on the third floor. We could use the elevator to load our luggage on the elevator and take the stairs up to the third floor, in the event the elevator got stuck.

This is the second time we have stayed at this hotel and we highly recommend it. The first time was for my knee replacement surgery and the staff was very accommodating. Everything was clean and the room was very comfortable both times. We will definitely stay here again when we are in the area!

Breakfast is not good at all

Clean, good breakfast quite

Superb

Yes, the breakfast was ok, and the AC was working good; though, there were those little inconveniences everywhere; you clean the room every other day, knowing that 65% of the time people won't stay more than 2 nights AKA you didn't clean my room, coffee is not hot at all times, the water machine at the lobby didn't work, the ice machine didn't work one night, the day we left the elevator didn't work either, and the pool, I want to address specifically the pool. The water was really cold, we told this to the person at the front desk but he assured the water heater was at more than 90 degrees, which me and the other 10 people who were actually using the pool disagreed, also the water was really bad, dirty and floor at the corners of the deepest side felt slimy and dusty, we could easily watch hair floating, next day at 8am in the morning my kids asked me to go to the pool again and it was just the same, even though nobody touched the water through the night, it was foggy and nasty. Clearly the pool has not been cleaned since a long time ago and probably you ask your employees to not turn the heater on or it was also not working like other equipment. From where I'm standing you are nothing more than a Red Roof charging double price and that was not the experience I wanted to pay.

Bathroom door didn’t close or lock (too wide for frame) inconvenient /TV didn’t have proper cable connection/ The room very clean , but hall carpet very dirty, never vacuumed during our 3day stay / coffee bar creamer pump bottles empty / very poor breakfast bar , yogurt machine empty fist two days , boiled eggs ok , but no salt and pepper at all . You need a more visible sign on entrance / no microwave in room / no ice bucket/ no coffee maker . Really miss those amenities . Loved the location!

The convenience of where I needed to be. The door in RM 123 wasn’t installed properly. It was hard to open and slammed when closing.

Small flies and some trash left in first room upon entering. However we got our room changed and had no problem with the new one. Breakfast was decent.

Unfortunately elevator was broken and required to carry all my families luggage up 3 flights of stares.

Breakfast was only muffins and cereal and not much else. they only serve a lite breakfast. not worth eating. The bathroom door does not close. The light at the entrance to the room inside did not work.

Amenities not many just an indoor pool which was cold. Breakfast was ok nothing hot aside of coffee. Friendly staff . In need of a covered and seating in smoking area, way too hot.

Kind of old and small and cramp. There was a damp smell or moldy smell.

The walls must be paper thin, all night long you will hear talking, and worst of all, the doors slam when closed. Woke my toddler up several times a night.

Hotel bonito, limpio, bien ubicado y personal muy amable. Solo el desayuno es muy básico.

Exceptional

No shampoo, no soap in the shower food in the refri

Good hotel exceeded my expectations. Very clean and nice. Feels very homey

Room was clean and was able to get a good nights rest.

Could be better maintained and cleaner.