Extended Stay America Suites El Paso West

Bed nice hotel. Enjoy very much

Satisfied with the room, and facility was convenient to food and shopping

The location was perfect for what we needed. The bed was too hard for my back.

I rate it at a 10 excellent!

We didn’t even end up staying. We tried to check in, we could clearly see someone in the office sitting down so we waited about 45 minutes before giving up along with a few other people waiting.

A very outdated hotel that could use an upgrade in amenities, TV, and stove. Still, not a bad place to stay with great location

No habia cobijas para el sofa cama

The hotel was very dirty, and the bathroom was extremely run-down. The sink cabinet doors were barely hanging on, and the bathtub felt like it was going to fall through the second floor every time someone stepped in it. The carpet was heavily stained and looked filthy. I honestly can't believe we stayed there. The only positive was that the beds were comfortable. Unfortunately, the sofa bed was terrible. the springs dug into our shoulders all night, making it impossible to sleep comfortably. The one thing this hotel has going for it is the room size. It comfortably fit our family of six, which was exactly what we needed. Unfortunately, that wasn't enough to make up for the poor condition and cleanliness of the hotel.

AC was loud! Beds were smaller then what we paid for. Room stinks and sheets felt like they weren't changed.

The overall cleanliness was unacceptable, and I did not feel comfortable or safe staying there. For the price paid, I expected a clean and sanitary environment. I would not recommend this hotel to anyone until these issues are properly addressed.

The tub had an insert over it and made lots of noise when stepping in it. The shower didn’t have great pressure because the water was still running out tub spout also

Also, there was no hot breakfast served. We could get a cup of coffee from a coffee urn and they had a small assortment of store bought small muffins . The place was very clean and the staff as helpful as they could be. I had to request a hair dryer and had o run downstairs to get it. Air conditioning was good.

I stayed there for approximately two weeks and experienced a slight delay while trying to extend my reservation. During that process, the manager, David, called me and spoke in a very condescending, rude, and aggressive manner. He also threatened to throw my belongings from the room, which I found completely unacceptable. I have submitted a formal complaint and intend to follow up on the matter. Based on my experience, I would not recommend this particular location unless there are significant improvements in customer service. I also felt that I was treated differently as a non-Caucasian guest, which made the experience even more concerning. The interaction left me feeling disrespected and unwelcome. I hope management investigates this matter seriously, as this type of customer service can have a negative impact on the business and its reputation.

Bathroom tub faucet continually dripped. Bathroom sink cabinet draw top was falling apart. Kitchen floor was sticky and the stove top range did not heat up hot enough to cook food within a reasonable timeframe. Two eggs scrambled was at 45 minutes on high heat when we finally just transferred them to a plate and cooked them in the microwave. Same with the peppers and zucchini. All four burners were tried. On high I could lay my hand on the burner. The rest of the room was fine. Clean sheets and the room itself is very large. Just disappointed with the lack of performance of the stove.

Pretty good

Staff are friendly and helpful. Spacious for the price. Huge fridge. Outdated, very limited snack and drink but to be expected for the price.

Very run down, holes in ceiling, but was quiet for 1 night.

Looks like the hotel was in the middle of setting up new furnishings and my room was one of the first done. Everything was done well and I had a pleasant stay.

Dirty

El precio es relativo al hotel, tiene buena ubicación, personal atento, lo único es que huele mucho a viejo, tiene mal olor.