Super 8 by Wyndham Fairview Heights-St. Louis

Upon arrival, I was greeted kindly and efficiently by hotel staff. The hotel lobby was clean. However, my room on the first floor was not in the best repair. The bathroom floor was extremely wet and dirty footprints could be seen in a couple of places. The toilet seat was loose and fell off the commode. The carpet in the room was wet and odorous. The beds were well made, sheets and blankets were clean, but the mattress was sunken in the middle and not comfortable. The floor in the sleeping area was uneven and needs leveling. Overall, hotel room looked and smelled old and in need of repair. Will not stay here again unless renovated.

Great place

Very Rude receptionist, dirty, smelled very bad

Location Bed and room color

Property is ok, close to my preferred location. Room was clean, bed was comfortable. Sometimes would run out of coffee and would be a while before brewing more.

i dint like anything lack of communication and understanding the room was horrible it was filthy I had to clean it and sanitize it just so we could get some sleep they said that they would give me a refund for the miscommunication on their part and I still haven't received it and it's been over a week I probably will never see that money again that hotel shouldn't even be open and operating do not go here

Very good

I arrived at 2 pm was told check in was st 3pm. Was told to check in early there would be a fee. I didn't ask the fee I just told them I would return at 3. I was told by you that they would try to have my room ready by 2. If I could get in my room for a fee that means it was ready and I should have been allowed to check in (without an extra fee).

Exceptional

It was very dirty. The carpet was filthy and there was used bar soap in the tub area. Also, no glasses ( plactic or otherwise) in the room.

I am 69 years old, teach Psychiatric Nursing, and am no shrinking violet but I did not feel safe there. A toilet overflowed in another room and the occupant was given towels to "mop up". IMPORTANTLY, I RETURNED MY ROOM ACCESS CARD WITHOUT USING THE ROOM OR BATH SO THE FACILITY WAS ABLE TO RE-RENT THE ROOM IMMEDIATELY IF THEY CHOOSE. I UNDERSTAND THE "NO REFUND" policy but want to IMPRESS I TRAVEL FREQUENTLY AND CAN USE EXPEDIA AGAIN IF I AM SATISFIED WITH THE REASONABLE MODIFICATION TO REFUNDS WHEN THE SITE IS UNSAFE AND THE CUSTOMER IS UNHAPPY/UNABLE TO STAY.

Bed Breakfast nothing good there.

The room was gross and dirty. The photos online make the rooms and property look significantly nicer than it is. The rooms had a really bad smell. I did not even end up staying, I left because the smell was so bad.

The experience was smooth

Smooth process

Not good

I often stay at cheaper hotels when I'm travelling but this was certainly an outlier. When I checked in, there was no toilet paper in the bathroom. I went to call the front desk but the room phone unplugged with no cord to use in sight. The bed was fine, but it was clear that the room had not been cleaned in quite some time - the headboard was dusty, the shower didn't drain well. The bolts on the door's latch lock were loose and the ceiling sheetrock was sagging as if there was water damage. For the rate I paid, this was far below my expectations.

No hair dryer and 1 light didn't work. There was black hair behind the mattress and a used rubber behind the bed. The phone to call the the manger did work in the room and she (manager) was disrespectful and became very defensive rather than helping find a solution. It was a horrible experience and we stay at lot of them due to our Olympic meets. I may have to join a different hotel points club.

Very good

Convient location The rooms are outdated and the beds are really hard and uncomfortable