Surestay Hotel by Best Western Florence

Rooms are clean and bed was comfortable. When I stayed there they were updating rooms and making it look nicer. I would recommend if you looking for affordable prices

The hotel was not as the description online. No staff in front of lobby, housekeeping did not clean our room for two days. And no hot breakfast like they said online.

Hotel uses a remote kiosk to check people in and out, was very jarring. There were bugs in the room and it had a musty stench.

This is the ugly and dirty hotel i stay. Me reservation is for 5 day. Only stay 9 hours and move to another hotel.

There was no staff on site. The floors were filthy. Carpet was pulling up. Our door wasn’t even locked when we went to check in never checked in through a virtual machine before there were cords running from room to room across the hallway. There is no elevator we were on the second floor. We did not stay in the location.

They do not have fridges or microwaves in the rooms and the staff is rude

Bad

There were 6 police cars when I was there. I overheard guests that they were staying at their own risk

na everything

Nothing Hotel was very dirty and shower didn’t work and aggressive dogs outside.

The staff was ok but they have a totally digital service at check in and the owner could invest more money in the remodeling. Was double charged not once but twice and still haven't received the refunds. The family also owns the Quality inn there in Florence. That one seemed to be Cleaner.

It was so bad didn't even consider breakfast The bug infestion the worn and dirty furniture and the filthy carpeting plus the people loitering outside the unlocked hotel doors

Bed was comfy Breakfast sucked

Nothing Dirty (bedding and floors) , hallways smelled like Marijuana, they have cockroachs, no staff to be seen in person just a guy on a screen,. My son and I didnt end up staying there i demanded a full refund and had to find another hotel.

Bad

Bugs

I have nothing that I did like about the stay. From the moment I arrived, it was clear this property has serious management and maintenance issues. The entire motel smelled heavily of marijuana, including common areas and around the guest rooms. Instead of feeling welcomed, I immediately felt uncomfortable and questioned whether I had made a mistake staying here. The room was absolutely unacceptable. There was a strong musty odor, visible cleanliness issues, hair on the towels, and bedding that did not appear to have been freshly changed. I encountered roaches and found evidence that raised concerns about bed bugs. No paying guest should ever have to wonder whether the room has been properly cleaned or whether they are taking pests home with them. The condition of the room was shocking. The door was damaged and allowed light to shine through gaps, creating security concerns. There were electrical issues that should never exist in a guest room. The air conditioning unit was so loud that it was difficult to sleep, yet it barely cooled the room. Instead of providing comfort, it added to an already miserable experience. The property itself felt unsafe. Loud people were making noise throughout the night, and there was little sense that management had any control over what was happening on-site. My room key stopped working at 8:00 AM, adding another unnecessary problem to an already frustrating stay. The breakfast offered was embarrassing. Two cereals that appeared stale, no milk, apple juice, and virtually nothing else. Advertising breakfast and providing that level of service is misleading at best. What was most disappointing was the staff’s attitude. There was no urgency, no concern, and no effort to address the issues. I'd ask for a refund but I already know that's not happening!

It took me 3 hours to get checked inl whatever but they took me 3 hours to get in there and then once I got in there the electric went off all night and hey did not even have a continental breakfast either

Proximity to airport Cockroaches all over the room, the smell was gross coupled with the stench of old cigarette smoke. Lists continental breakfast which in their managements eyes is only coffee. this place ranks in my top two worst hotels I’ve ever stayed in. Not worth saving the money on.

Nothing not impressed One you did not talk to a real person it was all animated, they gave us a dirty room beds not even made the whole building was not clean or safe. When we got to the room the door was open a long with others bed mattresses off the bed by doors that was open ( in a lot of rooms )