Hilton Garden Inn Florence

Everything was fine. Hotel was undergoing renovations and the painters had the windows by the bar taped off, applying paint with a paint gun. I had my mother who needed handicap parking with tag out front away from painting area. When I came back outside they were spraying in front by the door with nothing taped off completely spraying paint on my truck and other vehicles. Front desk was notified and they ask them to stop but said i should move my vehicle but other vehicles were still getting sprayed with white paint.

Rooms were clean and staff was friendly.

The hotel was nice but definitely needs some updating the rooms are kind of dark but overall okay. The pool also had a film in it I’m not sure if it was being cleaned but that definitely needs to be addressed. Staff was friendly and helpful

Staff was pleasant. It was clean and quiet. The breakfast was good.

No hot tub like says on website

Clean! No musty odors. Great room! Comfy bed! Polite staff.

The rooms was very clean but they was renovating when we stayed and we had to change rooms because of the noise but front desk staff was very helpful with that

The location is convenient. The parking, shower water pressure, shampoo/lotion and coffee are great. However, the water temperature, cleanliness and hotel in general needs improvement. Looking forward to the upgrades currently underway during our next stay.

🙌😊

Exceptional

Hot tub was filled in.❌ Pool was indoors and warm. ✅ No complimentary breakfast. ❌ This place is more expensive but has less amenities included. ❌ it was a clean and safe location. ✅

You!

This is a great hotel. We have stayed there 2 times already and will stay again for sure!

Exceptional

We did not like the leak in the bathroom. When my husband took a shower, a large amount of water leaked from the wall in the bathroom through the hallway. It took two thousand soak it up. When I told the front desk person she said, oh, we know about that... And I said, well, you shouldn't be renting your room out then.. she was terrible. The rooms were not clean and the bed was not comfortable, but the pillows were okay. I am a Hilton honor member but doubt I will be staying here unless I hear from corporate and get some satisfaction.

Honestly, the lobby was nice. But the cost was far too much. Considering what we found in Harrisburg, Pennsylvania. We did not like the leak in the bathroom. When my husband took a shower, a large amount of water leaked from the wall in the bathroom through the hallway. It took two thousand soak it up. When I told the front desk person she said, oh, we know about that... And I said, well, you shouldn't be renting your room out then.. she was terrible. The rooms were not clean and the bed was not comfortable, but the pillows were okay. I am a Hilton honor member but doubt I will be staying here unless I hear from corporate and get some satisfaction.

Breakfast was good. Staff was great

The staff were very friendly & helpful. The location was also excellent because it was near shopping & restaurants.

Dinner, room and breakfast were great!

Exceptional