Homewood Suites by Hilton Fort Collins

Dated appliances

Unfortunately, this meant our kids had to sleep on the pullout couch instead of having their own bedroom, which was the entire reason we booked this hotel. We also couldn’t get a refund for the difference in room type through the hotel and were told to work it out with Expedia. In the end, I only received an Expedia credit. Beyond the reservation issue, the amenities were disappointing. The arcade games in the game room were broken, and the fitness room was very small, smelled unpleasant, and only had a couple of treadmills and a bike. There were no free weights or other strength equipment. The room itself was also uncomfortable. The bedroom with the air conditioner was freezing cold, while the living room where our kids slept stayed warm all night. There wasn’t a good way to balance the temperature, so none of us slept particularly well. Overall, this wasn’t the experience we expected. While the staff was friendly, the room we reserved wasn’t available, the amenities didn’t live up to expectations, and the stay was uncomfortable enough that we wouldn’t choose this hotel again.

Good

The breakfast was very basic. We found hair clips in our room. The morning staff was very nice and helpful.

The staff was extremely helpful and very kind. The breakfast was great though it does close at 9 which can be a little inconvenient if you get a later start. The room had tons of space and the bed was very comfortable. The TV is a bit dated but you’re typically not staying in the room for the TV so it not a big problem. Lots of storage come in really handy.

Great place!

Very good

Exceptional

The room I stayed in was awful. The TV was really blurry and garbled. the shower was okay. it was a room made for accessibility so it was extra large and those amenities were nice for anyone who would have been disabled. but, I didn't get any sleep for two full nights. it was in the corner on the top and there was huge water noises coming through the walls all night long and a rattle in the air conditioner that I couldn't get to because it was behind a locked door so I had to just turn it off and be hot. I told him about it after the first night they said they fixed it but they didn't. so the second night I didn't get any sleep either. after 2 days I said I have to leave. I can't sleep and they said they didn't have anything else and also said that they wouldn't give me a refund because I had gotten it from a third party app. I called that company and they said no refunds! So I packed up my things and put everything in the car and just planned to go to a different hotel that evening and then later they called and said they had another room for me. I moved to the separate room which was fine. they said for my trouble they would give me enough points for two nights stay but I never got them!

Clean, spacious and comfortable room. Helpful staff and good breakfast setup. We enjoyed a comfortable overnight stay here. Thank you!

Superb

Our room was not replenished, so I could not make coffee in the morning When I went down for coffee in the lobby, it was lukewarm. There was not enough hot water to make a tea. The men's bathroom was out of toilet paper in the morning, as well.

I ASKED FOR LOTION DISPENSER TO BE FILLED OR FIXED AND IT WASNT

Everything was excellent! My daughter and I loved our room.

Such a great hotel

Passable

Expedia had the wrong check-in time; I arrived just after 3:00, intending to check in and shower before a meeting, only to be told that check-in was at 4:00 and my room wasn't ready. The desk clerk, who appeared to be high, offered me another room when I told her I needed to make it to a 5:00 meeting. I unloaded my vehicle and went up to the room, but although the key card worked, the door wouldn't open. When I went back to the desk, towing my luggage on the cart the whole way, the clerk testily responded, "Well, that's the door you have to jiggle and lift so it opens," like I was the idiot for not knowing that they had a known maintenance issue with the door and it required technique and force to open. Overall, a horrible experience with the check-in staff. The room, when I finally checked into my originally reserved one, was clean and served me well, but I won't be returning due to the customer service.

The room was a good size. The curtains were torn and not completely attached to the rod. They did not close well. The bathroom had trash left on the floor. The hallway to the roo. was freezing. Breakfast was cold. There was never anyone at the front desk. Just a sign left saying unavailable.

The rooms at this hotel are huge. My room had all the amenities of home including kitchen appliances. Very clean and comfortable. Staff were very friendly and accomodating. Would definitely stay here again.

The door wouldn’t open with the key so we were told to ‘jiggle the handle and pull it up instead of down’ to get it to open. The bathtub leaked and so the floor tile was cracked and unsteady and the floor creaked. There were black/brown smears on the inside of the bathroom door. The TV cable channels shut off at 11:45 each night. The pull out was covered in large yellow/orange stains under the mattress cover that wreaked of stale urine. The elevator was so slow we walked the three flights of stairs faster than it arrived on our floor. There were stains all over the hall carpets. Staff was friendly, but will not be returning.