The Grand Resort and Spa

Exceptional

Good

Superb

The absolute best part of the stay was the exceedingly friendly staff. Literally each one was so kind and welcoming. We have to give a big shout out to Matthew who works in the cafe. He noticed us a bit lost and introduced himself and gave us a quick tour to help us get our bearings. We also met several other guests who’d been coming for years, which was a good sign. We really enjoyed our stay. And Gustán at breakfast was absolutely lovely and very welcoming! One of our pieces of constructive feedback would be that it was disappointing that the bar was open only on one day of our stay, and then until about 5 pm. The service was excellent but we were bit surprised that the bar was only open Thursday-Sunday. But it was a minor issue.

Exceptional

A fabulous time at a very niche property! I made a lot of friends and I look forward getting to return.

Um NOTHING!!!!!! IT WAS ALL GREAT!!!

Staff was Amazing!! Everyone so accommodating we will come back again. Also. We are locals it was very easy to find just a few minutes away from home. I must say it felt like I was away from everything. Um NOTHING!!!!!! IT WAS ALL GREAT!!!

I was initially assigned a room right by the main entrance, with a window open to the car park on N Birch Rd, which really screams motel style. After I flagged with the front desk that I am a light sleeper, they were able to give me a better room, which I really enjoyed. It's pratically a huge 1-bedroom apartment with with separate kitchen and a balcony! The breakfast hasn't improved at all and it's awful. It's kind of food that you wouldn't even want at a gas station. I feel like it's a total ripoff as there are many good cafes and restaurants in the area (eg Archibald); if the Grand can't do a proper breakfast, then 86 it and reduce the hotel rates.

The breakfast hasn't improved at all and it's awful. It's kind of food that you wouldn't even want at a gas station. I feel like it's a total ripoff as there are many good cafes and restaurants in the area (eg Archibald); if the Grand can't do a proper breakfast, then 86 it and reduce the hotel rates.

Good

Staff was welcoming and accommodating. Mathew was sort of the events coordinator - super cheerful and engaging. He knew everyone there spent money to be there and he wanted that valuable time to be fun and magical. It was memorial weekend. They had a DJ and a dancer and they offered hot dogs / hamburgers for $14. I don’t think the DJ was needed. The dancer was well tipped so that should have paid for itself - the hotdogs / hamburgers should have been free or under $10 in my opinion. Besides that - it was an amazing time with amazing people. The owners are trying - and that’s what matters. I would give it 5 stars. ⭐️⭐️⭐️⭐️⭐️ Room prices. They were different for each day. Confusing. Should be less Mon-Thur and slightly higher on weekend. I agree special events should be a little more. If they capped it less than $300 more locals and Miami / palm beach gays would book a room. Property is beautiful and rooms were well maintained !

Very good

Old dated furniture

The location Old dated furniture

Poor

Exceptional

Superb

excellent place to hang out with like-minded people

plus $30 resort fee per day. No afternoon happy hour anymore.