W Fort Lauderdale

I love this place

Overall, my stay was nice. I went for a long weekend with my son and he LOVED the pool and the hotel overall. However, the rooms could absolutely be cleaned and maintained better. There was hair and some gross elements in the room. Plus the room had a weird chemical/celery smell. The property itself is definitely getting old and it’s apparent—the elevators were not working properly the entire weekend which resulted in long wait times. Other than those issues the staff is great. The valet staff really stood out—they were VERY busy but also extremely accommodating and kind.

elevators

Elevator was my only concern. It took literally 30 minutes to come each trip.

Room 1414 ocean view room booked turns out was a side view room that you had to lean over the balcony to see the ocean. Went straight down to reception and was told that is what an ocean room view was/is However I could pay extra $100 per night for suite room 1630 with ocean view. I agreed and was then allocated an accessible room with low shower and chair option. 👎 add to the fact for the entire 3 days and being on the 16th floor only 1 working/operational lift due to issues with the other lifts paying resort tax for walking the stairs or waiting 15 minutes for lift everytime was a shambles! Breakfast - Shockimg felt like a temporary set up Buffett style lacking in my normal W expectation this was set up as fruit with no yoghurt or granola options, bread was available with bagels but only a 2 slot home style toaster to use was terrible as again had to wait to use it, no options to get eggs cooked a different way scrambled in a pot was the option?? Tea and coffee out of a hot flask with no options for latte or cappuccino. I will be writing a formal complaint as this W Hotel was not a patch on my stays in the Edinburgh or Miami equivalents. Seriously avoid avoid avoid this W Hotel. My stay was 23rd June in to 26th June and only pass marks was for the pool area that was superb

This hotel was super nice ! The views from our room were amazing and the pool with beaches views were also great ! Walking distance to all the local restaurants and places ft Lauderdale has to offer !

I still have a charge of $415 that has not dropped off. They claim it will, but it’s been days later. Still fighting with them over this too. Every morning I would go to lobby and it never failed that I would hear others complaining of the same issues. Be careful if you do decide to book here. Only plus side, staff there was the absolute best. So kind and friendly. Always with smiles on their faces and willing to help. It’s the front desk, building issues and the management that definitely needs to be addressed and replaced. ABSOLUTE NIGHTMARE!

Everything was exceptional!

We were very dissatisfied when it came down to the room. I booked a oceanfront king room but instead I received a room with a partial ocean view and queen bed for my wife's surprise Birthday first time in Florida. We had so many issues in room #1519. One of the hallway light bulbs were out, the know to turn the hallway light on was missing when you first walk in. The light bulb over the tub was out, the lights over the bed could not be brightened or darkened due to the knob missing to turn it up or down. The usb port next to the bed came apart after trying to take my plug out. The entire socket came apart out the base. The rod to the curtains fell off when I tried to close it and the drapes were off the track where they usually snap in. I put it back together so I could open the drapes and it was late as well. Got out on the balcony and only had one chair which was inside the room. The sofa outside on the balcony was very dirty with stains from who knows where. The vanity mirror and arm was very rusty around the edges. The mirror on the round tables were faded and scratches all over it. The bed was not soft n comfy either.. Very disappointed overall after spending that type of money to surprise my wife. I told front desk at checkout about our concerns.

Great trip

On my first night, I was given a room without air conditioning. The second day, I was assigned a room that was filthy and not maintained to any standard. The room had an unpleasant odor, almost like old peanut butter. The carpet was coming up, and the bathroom shower was dirty. There was a wooden towel holder inside the shower that was moldy and covered in debris. The room with the toilet had no light. The patio was infested with ants, which led to them entering the room and covering my bag. The linens were not clean, and I have photos to prove it. I have already requested a refund for my stay. My rooms were 1122 and 1422. The pictures of this property should be updated because this was a terrible experience, especially considering that it was supposed to be a high-end hotel. It seems that the hotel is not investing in its property.

The AC was awful in the room. Called maintenance twice and they blamed the hotel for buying terrible thermostats. The maids never came to clean the room. One night they showed up at 6pm to clean and I was showing. Asked them to come back in 30 mins and they said they would, then they no showed. I had to get clean towels from front desk twice in 4 days. The AC ruined the entire trip. The hallways in the hotel were way more comfortable than the rooms. I’ll never go back.

The beach staff were phenomenal. They’re so friendly and helpful with chairs and umbrellas, towels, sunscreen, everything you need. They also serve food and drinks on the beach. The vibe is very relaxing and the chairs are more comfortable than other places I’ve stayed on the beach.

Great service

Highly recommend 10/10! The staff is so polite and professional and they make you feel important and that they’re happy you’re there. We loved the free bike rentals and definitely the beach loungers and towels. Anything we asked, the staff was happy to accommodate. We took a soft cooler to the beach every day and they filled it with ice for us daily before we left. Love this place!

Everything was great.

Love this hotel so many amazing things the rooftop pool. Easily accessible to the beach. Friendly staff.

Exceptional

Rooms only had a bathroom mirror, no full length mirror which I found very odd.

Everything was great for my wife’s birthday