Quality Inn & Suites Fort Worth - Fossil Creek

Great, excellently, couldn’t ask for more

I will return.

Clean professional service beds needs to be updated softer overall very clean always accommodating parking is good maids were quite while cleaning up rooms no door slamming extra hot water

The rooms are really dirty all the towels and sheets had stains the attention from the staff is poor at best

The clean people was very nice and kind

Clean,quiet site, breakfast was ok

It clean and comfortable. It was also very quiet. When I got to the room it was and oven it was so hot. But it only took a little while to cool down.

Bad

It's ok for the money

The front desk staff that was on duty when I checked in was nice and professional. The daytime front desk staff by the name of Jeet was absolutely horrible. He is rude, especially to women. He is confrontational and doesn't have any kind of customer service personality at all. The key cards do not work half the time and are recycled to the point that you can see the scratch marks on them from being used over and over. You just have to keep inserting it until it works. The pool and hot tub were closed the whole time I was there. I was told by one gentleman that it was due to cleaning and chemicals. I was told by Jeet that it was closed until 4pm, but the closed sign was never removed. I asked again and he just said "it's closed." The pool hrs online don't match the hrs on the sign in the pool area and that doesn't match the sign inside the hotel. Breakfast was suppose to be open until 9:30am and both mornings it was tore down and closed before 9:30am. They do not stay open later on weekends and the hrs for breakfast don't match the hrs online, either. The second day I went at 9:18am just to get coffee and the doors were locked already. Coffee is only available in the morning at breakfast. They do not offer it in the lobby or common areas at any other time. I was told to use the coffee pot in my room. The coffee pot provided in the room is set up in the bathroom on the counter next to the toilet. The room and bed were clean. Jeet is horrible!! I WILL NOT STAY HERE AGAIN!

Exceptional

I looooove the breakfast and the young man and girl front desk staff is so kind Sometimes the pillows smell like dirty water and the cleaning ladies in the morning always seem to try and unlock my door over 40min before check out time .

Bad

Location Comfort and thought it had a kitchen set per the pictures.

To begin with, the gentleman, Raji- not sure on the spelling- was very helpful, accomodating and kind. I was slightly concerned because I booked workout reading all the comments. Then I read several poor reviews. However, I was pleasantly surprised!

Location walking distance to great sports bars restaurants

Loud trucks in the parking lot after late hours

Hotel/Rooms were ok, not as nice as the pictures. Towels had stains on them and could tell they have been used for years. Breakfast was ok just your simple stuff, I can tell you the sauase each day was over cooked and greasy as hell and egss didn't look good, no variety of yougurt/muffins just one kind. Coffee was out in the morning and the manager told me that was all they had, very disappointing for a coffee drinker. grounds were kept up and the pool was clean and enjoyable.

Very good

The pool closed at 9pm. The guy that was there the last day was rude. Asked for more towels and he told us until we brought him the towels from our room he wouldn’t give us anymore. We got there Friday night and stayed til Sunday morning and had to use the same towels all weekend.