SpringHill Suites by Marriott Freeport Brunswick

Quick check in, clean room, and amazing breakfast!!

Beds were low to the floor. Hard for a handicapped person to get up.

Great value in Freeport! As good a stay as you’ll get at this price point. Very nice gym setup. Pool small and only ok. Fairly average breakfast but decent oatmeal topping options. Staff were friendly and kind.

Springhill Suites Freeport is located just 5 to 10 minutes from downtown and from major highways. The hotel is small, but the room was large and spacious. Breakfast was included and there is a small gym and small indoor pool. During breakfast, I noted that they ran out of items and would not restock or had to be asked to do so. They closed the pool during my first day there and it never reopened, which was very disappointing. The gym doesn't have a treadmill (!). Rooms facing the highway are Subject to the very loud highway traffic as the windows are not soundproofed. If you're a light sleeper, ask for a room facing the local street. Staff were wonderful otherwise and the facilities are very clean. Overall, it was a good experience.

Our room was on the back of the building and next to the highway which could be noisy at times. The shower water pressure and volume was good, but the spray pattern on the shower head was not great.

Staff was very helpful and accommodating! Everything went smooth, hotel clean and all was great.

We had a room booked for 5 adults after a long day of travel. We arrived to this hotel around 9:30 at night ready to unwind and get to bed. We discovered that our room with sleeping accommodations for 5 was given to someone else, and all that was left was a room for 3. There was no effort in rebooking us at another hotel where there would have been adequate room. We were told they'd look for another mattress and call us back, but we never received a call. We followed up with a manager the next morning who assured us our stay would be compensated, but the manager never reached out to us and hasn't answered multiple emails. Several of our party got no sleep, and our experience was unacceptable. I will not stay at a SpringHill suites again.

Clean room

Clean !

Location, clean Rooms are dark! Add some lights. Breakfast was ok.

Breakfast was great!

Great spot for our family. Beds were very comfortable,, apt spotless and kids had a fun time playing fusbol and ice hockey! Parking was a little tight but manageable.

We reported the issue to the front desk, and Zach was extremely helpful and professional. He sincerely apologized and immediately offered us another room. Unfortunately, the second room also had hair and stains on the bed sheets, and the garbage bin had not been emptied. He apologized again and showed us a third room, but it had the same cleanliness issues. Zach truly did everything he could to accommodate us, and we really appreciate his excellent customer service. During our trip, we stayed at six different hotels, and unfortunately, this was the only one where we experienced cleanliness problems. The hotel management should place greater emphasis on housekeeping standards and ensure that rooms are thoroughly cleaned and inspected before guests arrive. Housekeeping staff should also receive proper training to maintain consistent cleanliness. With better housekeeping, this hotel could provide a much better guest experience.

I was initially put in a room that was next to a mechanical room for the pool, it had a very loud hum that made the experience extremely unpleasant. They did move me to a different room the next day, but the promised comped night was not reflected on the bill. I will not stay there again.

Helpful staff and well maintained rooms.

It was a very nice place for overnight stay. Very comfortable with enough amenities. Breakfast was nice with enough variety. Room was specious and everything one would need to stay overnight.

Superb

Passable

The hotel is nicely updated but it is located right next to the highway. The windows are old and provide no sound insulation. It was impossible to get rest and good sleep because of the constant noise from trucks and cars on the highway.

Beautiful setting Nothing