Fresno Inn

I paid in full for two nights approximately two weeks before my trip. I was in Fresno for business and a solo traveler. This hotel was close to where my meetings were. When I arrived, there were 3 police cars and people were milling around shouting. I wasn't sure what had happened but decided to still go and check in - crime can happen anywhere and I decided to give the hotel the benefit of the doubt. I went into the lobby. The doors were locked - instead there was a small window where you could be assisted from inside the vestibule. A staff member was standing at the counter and on her phone. There was no one else at the counter or in the vestibule. She looked at me and went back to her phone. So I politely knocked on the window. She came over and said 'we don't have any vacancy'. I replied, 'Oh I have a reservation paid for.' To which she said, 'consider it canceled. We don't have any vacancies, call whoever you booked through,' and she walked away. No explanation, nothing. It was almost midnight, and I had a meeting the next morning. But off I went to try and get a room somewhere else. As I was leaving, two kids, about 13-15, were walking back from where they'd been standing in the parking lot - they shouted up to someone on the top balcony 'cops are gone.' There was also garbage everywhere. Food containers on the walkways, empty and broken beer bottles, you literally had to step around garbage and glass on the walkway to get anywhere. Do not stay here.

I felt so uncomfortable and decided to not stay there. As I was driving the people hanging around the parking lot were starting at me and there were others sleeping in the sidewalks.

Took my reservation for June 3, 2026 to arrive at 2:00 pm, did not arrive until 9:00 pm, once there did not have room ready. Waited an hour, finally a room, with no television no lock on the door mold in the shower, and the staff talked to me like I did something wrong. Take them off your list they are running a hot sheet inn, turning over room every few hours

It was a nightmare. No tv. No towels. Shower don’t work. Disgusting.

Everything was terrible we got there at 11pm and the parking lot had people living out of their cars drinking and the surrounding areas full of trash. When we went to check in there was no one at the check in window we waited and rang the doorbell it says to ring and no one ever came so we went back to the car to wait. On our way back to the car we noticed a young man that appeared to be tweaking looking in our car. We waited a bit and went back inside to cancel our reservation because it didn’t feel safe to stay there for us of for the sake of my car. Again no one ever came to the window to talk to us so we left ans called Expedia. Expedia tried to get in contact with them too multiple time that day and the following days ans they never answered so I was unable to ever get a refund. Everything about this place is awful the location, the people, the workers, the facility itself, the parking lot. It all bad there is not a single good thing about this place.

Don

I will not be staying there !

Dear Expedia Customer Service, I am writing with absolute urgency about the hotel stay you arranged. This was a life-threatening disaster. The room was infested with cockroaches, surrounded by gang members, and minors repeatedly entered. I was in my car most of the time, because staying inside was unthinkable. At 9 p.m., a gang member demanded my hotel key while I was in the car. I handed it over, knowing it was safer to comply than risk my health or worse. Blood-stained sheets, graffiti, a leaking sink—this was a total breakdown of safety and dignity. I demand a full refund, plus compensation for the trauma. Most crucially, this hotel must be removed from Expedia—no one should ever be exposed to this risk. This betrayal of trust demands swift, decisive action. I will not be ignored. Scorched Regards, Brandon Campbell

Eventhough I had a reservation the staff at front desk told me they did not have a room. We two women had to look for another hotel in the middle of the night. Hotel did not look good anyways.

The building experienced a fire, resulting in the unavailability of rooms. Despite the incident being beyond our control, we were not informed of the changes in advance. Additionally, we were denied a refund, which we believe is warranted given the circumstances. Causing us to be unable to find a room last minute that late in the day.

This was the worst motel I have ever stayed at. First room was occupied, my room had no toilet paper, no cups, TV didn't work. AC did work. Lots of flies, bugs an roaches.

I've stayed in extended stay motels before but this was the worst I've been in thus far. I arrived to the hotel, the parking lot was littered and the big trash bin was over full with garbage bags on top, beside and in front of it. I go inside to check in for my reservation, the front desk staffer tells me they don't have any rooms available then asks the woman sitting in the lobby in plain clothes to verify whether they have rooms or not, which during the conversation I learn is the one who goes around cleaning the rooms. Took about 5 to 7 minutes for the staffer to find my reservation, so as I'm walking to my room I noticed many people hanging around, kids playing riding scooters, bikes whatever as this is one of those extended stay joints. I noticed no cameras, a security guard no gun, residents cleaning the pool, rooms with broken windows and so on. I get to my room, open the door and it looked like a room in a trap house. Graffiti on the walls and mirrors, splattered dry paint on the floor, no television toilet paper or shower curtain, toilet and bathtub were disgusting, bed spread had cigarette burns. I sat down opened my phone, was able to find another hotel same night but higher rates, took my loss grabbed my bags and dipped out immediately. Pictures on the advertised page does not match what I saw in person.

Had the worst experience at this place the front desk wasn't professional walked around with a clipboard and did absolutely nothing. There were unattended children running around everywhere making a lot of noise and the front office stayed locked the entire time. We drove five hours to get to Fresno and was very tired from our trip and that was the service we got from this hotel!

Very bad hotels

Broken windows all over the place. Drug dealers and addicts in the parking lot which felt very unsafe. The room was filthy and the towels and bed sheets were skerry. Pictures attached.

I never made it to my room because the room they assigned me had someone else who broke in and wouldn't leave. And still didn't refund my money

Walking up to the check in office was just like out of a movie showing a trap house in the projects. There were people smoking and more just hanging out in the halls and stairway. The building looked like it would fall apart if the wind blew too hard. The property was dirty and overgrown with weeds. The parking lot had broken concrete and asphalt, along with potholes that were unavoidable. Thank God they were overbooked and turned us away. The night front desk person was not helpful and seemed liked he was in over his head with trying to manage the rowdy motel.

Someone was in our room when we arrive they hotel was dirty inside and out a lot of homeless around

Disgusting please save your time and DONT come !

Unclean property, trash, graffiti, noisy place and dirty room. Not recommended for family with kids.