Hampton Inn & Suites Dallas/Frisco North-FieldhouseUSA

Staff was nice but the hotel was not clean

As the night went on we realized that the diesel engine that was used to cool the room was going to loudly shut off and the. Crank back up later. My wife can sleep through a lot when she is tired but I was brought wide awake each time it cranked back to life. Beyond this the facility seemed clean and nice but I would not suggest it for anyone’s overnight stay

This hotel should not be a Hampton Inn. Unless you have to stay next to the soccer fields, do yourself a favor and stay elsewhere. The hotel and rooms are dirty, warn down, the staff is not helpful, and even somehow the breakfast is worse than any other Hampton Inn we have stayed at. My family and I had multiple rooms and all felt the same way. They failed on every catergory.

The rooms were clean and well laid out. Staff was helpful and parking was readily available. Breakfast was decent and provided a good variety of food, with a different menu on both of the days we stayed there.

We had a fantastic experience at the Hampton Inn & Suites Frisco! The location couldn’t have been better—it’s only about a 10-minute drive to Universal Kids Resort, making it incredibly convenient for our family. The customer service was exceptional from the moment we checked in until we left. Every staff member was friendly, welcoming, and genuinely went above and beyond to make sure we had everything we needed. The complimentary breakfast exceeded our expectations with plenty of great options, and the mini waffles were an absolute favorite for the kids! The hotel was clean, comfortable, and family-friendly. We couldn’t have asked for a better place to stay and will definitely be returning the next time we’re in the area. Highly recommend this hotel to anyone visiting Frisco, especially families planning a trip to Universal Kids Resort!

Toilet was dirty with smears on it when we just arrived, room was cleaned every other day not every day. I requested towels, because they don't give you extras for the day they don't go and clean your room. The towels never came. I packed extra toilet paper and I am glad because we ran out. I asked if they could come get my trash because it smelled due to me throwing away some food, they never came so I had to go throw it away somewhere. The mini fridge stopped working the second day of the trip and at this point why even bother telling them, so I used my cooler. They didn't have any sheets for the sofa bed so I had to take some off one of the queen beds. The list continues. It was awful. Would never stay there again.

Everything was outstanding! We enjoyed our stay!

Nothing. Was told there was a 50$ early check in fee. I tried to put my bags in my room at 1 pm and was told it would be an extra 50$. I will never stay at this hotel again. Pure greed.

The room itself is was clean Too hot in the room, bed was hard and breakfast could’ve been better.

Very clean. Bed was very comfortable. Great water pressure in the shower. Best place we’ve stayed in several years!

What a great place to stay!!!

The night staff needs more training to be able to properly check in people and help with easy tasks.

The breakfast was ok, we decided to skip it, the elevator didn’t work one morning so we had to bring our stuff down from the fourth floor. We didn’t get the room cleaned nor new towels, when I asked for them they told me to go down to get them. Not impressed.

Room was clean and check-in was fine.

I asked for the room to have beds made and fresh towels daily, which was the correct protocol described at the front desk, but it was never done during my 4-night stay. I had to have the small closet repaired so that I could have access to hang clothing.

Location

Great location.

Nothing extraordinary, but exactly as expected. Had a great stay!

Stayed before many times and we keep coming back.

The location is absolutely fantastic! Shopping centers so close by. Movies close by. Everyone was very nice and several people asked and made sure we were enjoying our stay. Wish the breakfast ended at 10:30