Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stdm by IHG

Our room was clean and check-in was super quick and painless. Our room had a few lightbulbs that flickered like a disco, such as the one in the bathroom and the one by the bed, but otherwise, everything else was top notch. It's also in a great location near many restaurants. Highly recommend.

Everything was good!

The beds were very comfortable. There was only one staff member the night clerk on Monday night, August 3 had treated us with courtesy, kindness, and respect. He was very helpful. Conversely, the morning desk clerk on August 4, 2026 had an attitude of she was being bothered when you asked for anything. She had a bad attitude and was nasty and hateful in dealing with my party that was there for the night before. Hotels are known to be in the hospitality business. Sad to say, no hospitality was afforded us by this particular clerk.

Very good

I was disappointed with the customer service. I accidentally left my personalized YETI Rambler at the hotel, and the staff confirmed they had found it. I offered to pay for everything, including a prepaid shipping label, and only asked if they could place it in a small box so UPS/FedEx could pick it up. Unfortunately, the manager said they would not do it because they didn’t want to take the time. It was frustrating to see such little willingness to help a guest with a simple request. I expected much better customer service. I was disappointed with the customer service. I accidentally left my personalized YETI Rambler at the hotel, and the staff confirmed they had found it. I offered to pay for everything, including a prepaid shipping label, and only asked if they could place it in a small box so UPS/FedEx could pick it up. Unfortunately, the manager said they would not do it because they didn’t want to take the time. It was frustrating to see such little willingness to help a guest with a simple request. I expected much better customer service.

Highly recommend

Exceptional

Ran out of towels and only provided minimal in room. Toilet paper holder fell off wall Trash cans over the top. Did not meet my expectations for holiday inn

Very clean and friendly staff! They served good variety at breakfast! The pillows were too flat.

Cuarto súper limpio,el personal muy amable

Superb

Very good breakfast! Poor customer service.

洗澡间干湿不分离

I made a reservation for my sons travelling from Australia & South Africa. I never saw the room but they said it was very nice. One complaint was that an exterior light shone through onto the bed as the curtains were too small & didn't close the gap.

Great clean room. Comfy beds. Good bkfast

Nice clean rooms and space

Was quiet at some point Pool should of been blended every day

Exceptional

Very good

It was close to the surgery center we had to be at so early the next morning Check in was 3pm we got there after 4pm with a 5yr old little boy who was having surgery The next day and would not be able to swim for over 2 weeks the reason we booked there was for the outdoor swimming pool. We still had to wait almost 40 minutes before the room was ready which did not leave him very much time to swim before we had to leave for dinner. We rushed through dinner to hurry back so he could swim a little more before bed due to we had to get up by 4:30am to be at the surgery center for his surgery. Plus the lady that checked us in never even offered an apology for it not being ready or if there was anything they could do. My husband said I thought check in is 3pm she snapped yes it is he said it’s after 4 she said yes it is. Go wait over there and I will let you know when you can check in.