Holiday Inn Express & Suites Dallas-Frisco NW Toyota Stdm by IHG

We stayed in the 1 King Suite. It was much better than a single king room. The extra space with the sofa and chair added a nice touch and felt much less cramped. The continental breakfast was really good with a nice amount of options to include freshly (self-made) pancakes and waffles. Coffee was available 24/7. The staff was welcoming and provided excellent customer service. I would definitely stay in this hotel again.

Wonderful stay

The front desk guy was very rude.

Nice simple room.

excellent communication, very helpful, desk clerk assisted me in finding a place whe to rent a car wed 17 at 5pm

Friendly, good breakfast

Our stay started off poorly and never really improved. When we arrived at the front desk, it took about 10 minutes for someone to come out and assist us. After finally checking in, we used our key to enter the main door and went up to the 4th floor, only to find that the room key wouldn’t work—the light on the door stayed red. We went back downstairs to have the key reprogrammed. Back upstairs—same issue. Downstairs again for a new key. Back upstairs—still the same problem. After a third trip downstairs, an employee came upstairs with us, knocked on the door, and discovered there was already someone occupying the room we had been assigned. At that point, we had to drag all of our luggage back downstairs. We were then told there were no rooms available with the queen bed we had originally booked. Instead of honoring our reservation, the solution offered was to send us to a hotel next door. I had to insist on speaking with a manager because I expected the hotel to provide the room type I had reserved. Manager wasn’t available until the next day. To make matters worse, after finally getting settled, we woke up the next morning to loud construction noise right outside our window. (I have videos.) Overall, the check-in process was disorganized, our reserved room was unavailable, and the experience was frustrating from start to finish. I would not stay here again.

Very good

Was woken up at 12 am but front desk staff because they had put us in the wrong room but didn't know til 3 hours after we checked in and were in bed. Fortunately we did not have to change rooms but made for a rough night sleep

The room was clean and breakfast was good.

The construction trucks with trailers took up over half of the available parking spots. The second night had to park my car at a different hotel’s lot a pretty long way from this hotel. Either expand the parking or limit the vehicle size!

Comfy beds, parking not great due to big work trucks taking multiple parking spaces & not leaving spaces for cars.

The location was great access to stores, restaurants, and easy access to highway. The staff was friendly, kind and helpful. Definitely a place to return. Rooms were very comfy and clean. The only downfall was the breakfast in the morning. The food was cold even in the food warmers. Bacon was burnt and hard to eat. The guy putting out food wasn't pleasant either.

Hotel facility and location was good. No compliants about that. I also liked that the wifi worked well and that the hotel had complementary printing service as well. Most of the staff were not friendly at all. Two major cases in point. First was the male staff who handled the breakfast arena weekdays. He was the most unfriendly and not so nice person. He never smiled or even made any effort to make the environment warm and attractive. It felt as if he was being forced to come to work weekdays. He couldn’t even be nice to my 2 little children who were just being children and happy to always come to breakfast in the mornings. We stayed in this hotel for 12nights and his negative attitude was consistent through out our stay. Second experience: We expected a package who showed delivered on our app but got missing in the hotel. We went to the reception to complain and the lady at the front desk did not handle the matter well at all. She was very hostile and immediately went on the defensive with my wife who was just simply complaining that her package was missing. She was almost exchanging words with my wife at some point during the conversation. At some point, the receptionist took out the frustration on our 2 little kids who were just being kids and running around in the hotel. We escalated the matter of the missing package to the Hotel manager via email as well. Eventually, we took initiative by ourselves and decided to go to Candlewood Suites located just opposite the hotel and found our package was accidently delivered there. This simple initiative was what we expected the lady at the reception or the hotel manager to immediately suggest and check once the compliant was made. But alas, this was not the case. Our frustration on these complaints is the fact that this is a Hotel and guest treatment plus hospitality should be paramount at all times. Unfortunately, it was not. Hotel staff should understand this the most and the Hotel management must do everything to ensure that staff understand this clearly and showcase it in their daily interactions with guests at all times.

The location was great! The bed was comfortable.

Exceptional

Location to our venue and the breakfast was very good. The parking. Not enough spaces in the front of the hotel.

Great location near the tollway. Clean and staff was friendly

It was nice Ac don’t work staff was rude.

Pleasant