Clarion Pointe Downtown Gatlinburg

Dirtiest room i have ever stayed in. It had a serious mold problem. I requested a new room and it was equally as gross so I kept the origional room 206. Stains on everything. Everything was damp and had mold growing on it. The tv was broken. I chose not to eat the free breakfast because I assume their kitchen is probably even worse since you cant see it. I went to Walmart and bought mildew disinfectant. I left the room cleaner than I found it. Never been more glad to check out before

When we first got to our room, we noticed the toilet wasn't working. We called front desk and told them about the issue. The lady seemed annoyed like it was our fault. She told us to come back to get a key card for a new room. We walked back in the lobby and she slams the key card on the desk. Doesn't apologize for the inconvenience at all! We noticed in our new room we didn't have a shower curtain. The next morning we took a shower and of course the whole bathroom flooded. We went to front desk and told them what had happened and asked for a shower curtain. He said that he would let cleaning maintenance know and have them mop it up. We said we would be out for the day, so that's no problem at all for them to do that while we're gone. A few hours later when we got back, we noticed that nothing had been done. We went to the front desk and expressed our frustration. The lady at the desk said that they didn't do anything about our bathroom because they didn't want to go into our room without us being there, even though we gave them permission! Again, no apologies from their end! They finally installed the shower curtain later that day, but did not clean up the floor like they said they would! We had towels down but the towels could only hold so much! We took another shower, and the bathroom flooded again because the curtain did not cover the whole shower. I called corporate. Front desk was so helpless and didn't take accountability for their actions! Horrible customer service!

Location and staff were good...the breakfast had a decent selection. It needed better cleaning inside and out and maintenance. Also someone had left human waste in the pool and it was reported but was still there the next day

The check in receptionist was very rude and when we finally got to our room there was no shower curtain and the room was COVERED in mold and bugs. It was humid and damp in the whole room. I'm very surprised they haven't been shut down by the health department.

Exceptional

Breakfast was great, staff great! Very helpful. Good selection. Delicious coffee. Someone to take my trash daily, more than 2 towels for 3 days.

Very dirty and old

Superb

I liked the bed but my spouse didn't we both loved the breakfast offered and we got to see a Bear The bed was too soft

It has a good location. A lot of mold, the hotel is in poor condition, and the reception staff do not provide good service.

Room lacking drawer space few hangers no frills. Complementary breakfast good. Staff helpful difficult to get to elevator

Nothing to like about this place. Was not a pleasant stay Do not come here. Especially if you have children. Our mattress had black mold we didn't notice until after the 4th day after we changed our own sheets. The ceilings and all walls had black mold. Smelled really bad and no cleaning was done. Towels were stained and brown. Staff is really lazy. We bought our own. No room cleaning. Customer service is the worst. Bathroom tile fell on me and no one cared. I complained and maintenance never came to our room for 7 days we stood there. Food was not the best. Front desk lied to manager and said they offered us a new room but we denied it, which never happened they never offered anything. And no one had the audacity or respect to call me. I've called and called and was told management will call you. Never received a call.

Very good

Very good

Superb

Superb

Nothing Smelled like weed and cigarettes

Location was great! Easy walk to downtown! Room was not very clean. Bathroom was missing shower curtain, soap, etc. Front desk staff was rude when checking in. Overall, seemed a little unsafe.

The floors had trash, one of the rooms did not have hand soap, the other room had trash on the floor and the door of the restroom did not work.

Everything Nothing