The Eddie Hotel Gillette

It is not the Red Lion's fault, but Expedia kept selling rooms that were not available. I never actually got to stay there. There were 3 separate guests behind me with the same problem. The staff was EXCELLENT and HELPFUL to get my money back.

Very clean and comfort

We had no doorknob, no towels, and our ceiling was leaking and had to almost move hotels, until they were able to get us a room that we had to make our own bed and give our children a bed on floor.

The facility was aware the AC was not working but still allowed us to check in without letting us know. We stayed from Thursday all the way until Sunday with zero air conditioning and no window in our room. We had friends checking in Friday night (who had a reservation and had already paid for their room) to which they were told at 2 am that there was no available rooms and almost every other hotel in Gillette also was booked up. Every time we would open our refrigerator, everything inside would fall out. Overall, do not recommend and which they would have at least offered us part of our money back.

Worst hotel I have ever walked into in my entire life. The building wasn’t marked. Everything. Air conditioning didn’t work, pool was closed, hot tub was closed, sauna was closed, staff was rude and unhelpful and lied to us, and there were dead bugs on the floor in the eating area. We had to leave immediately for the safety and well being of our children.

Exceptional

The property is run down and the room had black mold growing in the bathroom and the carpet was old and torn. Overall, this property needs to be closed and remodeled.

Location was great Not clean, no air conditioning, very run down and sketchy.

The bathroom was old, horribly worn out, the toilet was utterly disgusting. No housekeeping staff, the locks were malfunctioning. The coffee cups were stained from prior use, they were stacked as if they were new. Filthy! Filthy! Filthy! I took plenty of pictures of the disgusting state of the bathroom. The South Dakota Health Department will be informed. The ONLY reason why I didn’t high tail it out of there was because I arrived early, and had lunch at a restaurant within walking distance, and I had an alcoholic beverage, and I would NOT drive after having consumed alcohol.

Exceptional

With the price everything was reasonable except that in our room the shower is not working, but the breakfast is very good.

Nothing The rude staff and the fact that I asked the night we checked in for a Rollie bed and I didn't get an answer on it until we left after asking for separate times and then was told that next year I won't be able to afford it so don't worry

Ac not working,very hot

The hotel was OK for the price, but there were no towels and we were forced to go and buy towels in order to have towels overall they could’ve done much better

Very good

Rooms were overbooked so we were out! Very frustrating after a long day of travel and other hotels filled booked as well! Rooms were overbooked so we were out! Very frustrating after a long day of travel and other hotels filled booked as well!

They overbooked and didn't have a room for us. I want my money back. I hated the whole place boo hiss!!!!

Liked nothing about it due to it being over booked by 40 plus rooms Over booked si i did not haveca room to stay in. Over booked by 40 rooms

Over booked si i did not haveca room to stay in. Over booked by 40 rooms

We came to checkin and were told that there were NO rooms even though we had a reservation!! Did not offer any reason or help to help us find another place. We drove 9 hours to get here and were exhausted with 2 young children. What a heart break when the kids saw the pool and we had to turn around and look elsewhere!!