Riverfront Apartments

The location The dirtiest place I have stayed in. The apartment smells. There is no deep cleaning. Leftovers from previous tenants were still there, including condoms. There was zero comfort level.

it was amazing

Location. Furniture was worn and broken. Beds were very uncomfortable, mattresses old and concave. Didn’t want to sit on dining room chairs as they were wobbly.

It was a good location for being near the hub of Glasgow. The host didn't send me pix and didn't give good directions on how to find the lock box. They did not respond quickly to questions submitted. We had no means of controlling the heat. The door rattled from the wind in the hallway. There was no way to lock the balcony door and there was the ability of another apartment to access the balcony area. The bedside lamps were bizarre. They turned on for no reason. We did not get responses from the host(s) even after reaching out to Booking.com. The bath mat in the smaller bathroom look like it was found on the street. The towels were left in the hallway, outside the apartment, on the floor. I will not use Booking.com in the future because of the terrible customer service provided by this host.

It's on the 9th floor and has a view of the river. So many things! The worst was that on our arrival they gave us the wrong access code. We called and called and called, it just went to voice mail. We told them that we would be arriving at about 19:30, and that's when we arrived. We had to stand outside, in the cold, for about 30 minutes! It was very upsetting. Finally a nice womán who lived there let us in. Still, we needed the access code for the next day. We kept calling. They finally got it to us, with no apologies. We asked for more towels, which they never responded to. They only gave us 4 towels, for 2 people for 4 days! Not enough. There was no shampoo, body wash, laundry soap, and insufficient toilet paper. One of the bathrooms was so tiny that you had to sit sideways. And the bed was old and lumpy. My husband was sick. He had been in bed for days. We asked for a late check-out since our flight was late that day. They said "no." Well, by know, I was so upset with them after they made us wait outside in the cold that I told them they owed us. They didn't agree. One of the women barged in and started yelling that we had to get out. We told her that we would soon.Then she started to physically remove my things!! This was at checkout time, not later. The people who own or manage this apartment are the worst. Frightening, even menacing. This apartment didn't get very good reviews, but I wanted the river view. It wasn't worth it.

Amazing stay , very good location Nice owner Cleaned Wonderful view

Location, lots of space, good amenities Lack of instruction re: how to use things. This is a perennial problem though

Accommodating staff on hand when we needed who met us on arrival , Linzi and Fiona. They made us feel at home right away . We stayed in the stunning balcony Apartment it looked over the water It was everything we needed for the money

there was so many things that was falling apart and broken. the ensuite sink was leaking continuously. the smoke alarms were illegally hanging from the ceiling. broken handles on doors. towels threadbare

We loved this apartment, great views too Nothing

The location was amazing & central. Aesthetically the property looked clean but there were many issues within the flat. Windows did not open it was taped up throughout the windows in the dining /lounge area.the curtains in one of the bedroom were held by cable ties. Lights in one of the bedroom did not work , there was a hole in the wall in the other bedroom, the shower head was not fixed -the down lighter bulbs were fused in the shower, bathrooms & main areas. There was no instruction sent to get into the building, I was talked through having to call the managing agent.This apartment needs repairs & poor workmanship as well. The tv was loosely placed on a table & this could easily fall as well. The blinds could not be drawn & most it was extremely warm as windows could not open.There has been poor reviews for this apartment to which nothing has been repaired. The managing agents do not care about the quality of your stay but rather financial gain. There should be a checklist that should be ticked off with the agent once checked in. The agent promised to come in the next day to repair but did not call or show up. It’s definitely a poor reflection for the booking .com platform as management agents gain financially and the guest is put out of pocket as payment is taken fully before check in. The managing agent advised us that if we were not happy that she could not change or move us & if we did we will not be fully refunded. This is shocking allowing the agents to get away with this policy. A full refund and not wallet credit should be in place .Why is the guest stay ruined by photos & agents that is misleading. This should be a platform built on trust !!!!Managing agents should fulfil their duty & checking everything before the guest moves in …. Like a hotel check in.The guests should be able to seek alternate accommodation as this is an online booking and not what you are shown in pictures are misleading especially for this apartment.

The view and access to central Glasgow . The staff were extremely helpful Could do with a freshen up. En suite shower not very warm and poor water flow so didn’t use it

Exceptional

The apartment is big enough for a family of 4. Instructions for picking up the keys are clear. Also, we received assistance through WhatsApp from the staff. Some more towels could be nice. Only 4 hand towels were provided. We found some food inside the kitchen cabinet at arrival.

Thirteenth floor view out over the river was excellent. Good location to the center of town, restaurants and sights. Would have been perfect, but..... No information as to location of the lock box or its code. Had to wait outside in a drizzle until another resident came and let us in. No heat or hot water for 24 hours. No towels on arrival. No bathroom soap when they promised toiletries. Trash can in kitchen.was overflowing with smelly food waste. About a third of the light bulbs were burnt out. Floor hadn't been swept. Several of the shower and bath faucets and door handles almost falling off. Windows in the living room leaked badly. Some handles were broken. Mold in both showers.

Good

Exceptional

The host was brill very helpful The views were really nice The WiFi was a bit of a nightmare And the double bed base is a bit broken so it’s slightly uncomfortable but that’s all the place is nice and don’t really have any complaints beats staying in a hotel

We were met on arrival and taken to our apartment by a member of staff who showed us the details of the apartment and spoke to us about the area, the apartment itself was clean tidy and had exceptional views of the city and the river below. Car parking was convenient although a little dark

Was a good stay good location overall decent stay Few bits need fixing like showers