Greenacre Hotel

Great location in Greenacre Comfortable bed Updated room No ensuite

Room was lovely and conducive to live in. Location was great for me as well and lots of beautiful restaurants nearby. Room's not soundproof. My "neighbours" were up in the middle of the night talking across rooms and i could hear everything.

The front desk staff, and the online CSAs, was the most helpful they could be, within the impossible constraints that Booking.com put them in. When I initially booked 2 nights online, for some reason Booking.com had booked 1 day in one room, and 1 day in a completely different room (which I didn't even know Booking.com did!) The person at the front desk did the best they could to rectify the situation, by booking me another room that was free for both nights, and giving me a card that would provide free drinks in the bar. However, they did not know the true horror of this room... Mold. I didn't notice it while I used the shower the 1st night (the horror), but my husband certainly did the 1st morning! Attaching pics. We immediately left that morning, and called the desk asking for a refund of the 2nd night. The front desk unfortunately were blocked from filing this partial refund on Booking.com. Then we went on the Booking.com chatbot, which had replaced live customer service agents with bad AI, and an email was sent out. Someone saw it, and tried to escalate, and the best they could process for me was a 17 AUD credit. The room setups are mild-boggling. We got Room 19, which had its own bathroom. I read from other reviews that other rooms have shared bathrooms with each other. I should have taken more photos of the bathroom, because it truly belongs in the subreddit r/diWHY. For some reason, the bathroom area has almost the same square footage as the bedroom area. And over half the bathroom area, is this strange, open-air vanity area; 20% of the area is dedicated to the toilet, and 20% of the area is dedicated to the shower. The tiling job was uneven (so at a certain point, without constant bleaching by the cleaners, mold is somewhat unavoidable). The mechanism that holds the shampoo bottle, was not fully closed (at least there WAS some shampoo). There was a huge bar of soap, which was a first for me in any hotel, and this was the area that had the most mold. I'm not so much angry, as much as flabbergasted and intrigued by the overall design of this hotel -- room 19 gets its own bathroom, but it has mold and has a vanity area wider than the toilet area and shower area combined. And the other rooms have shared bathrooms. What was the thought behind this? It feels like this used to be a hostel, and some disastrous event ruined it -- a murder, private equity -- and whoever bought the place, did the best they could in revamping it.

We didn't have breakfast, but we were told we could come for milk or hot chocolate. So I can't make comments about their meals. Check out was very easy and straightforward. Birds making noise on the roof. It was like things were moving around in the roof which made waking up in the morning a bit uncomfortable. The bathroom needs more cleaning and maintenance.

Not very clean, the hallway had rubbish laying around and bathroom had a bad odor.

Nothing Shared toilets. Soft and cheap mattress were so uncomfortable.

The employees were awsome happy and smiling, faces with great service.. Thanks guys and girls

Great for our needs. Staff were awesome and facilities perfect for us. Thanks again Greenacre Hotel, we'll always come back to you. Perfect for us.

Passable

Great for the price As a younger woman having the door to the complex be outside secluded from the actual hotel/bar away was a tad scary as I would have no help if something was to go wrong

Good

Very good

Beds were clean and comfortable Toilets were communal and there was no mention of this in the listing

It was close to where we needed to be the following day The walls were paper thin, like we could hear the people snoring next door. Also, it’s a shared bathroom which we didn’t realise until after the booking. (My fault), but the shared bathroom facilities we were told we cleaned every day but the rubbish and the sanitary bins were overflowing and there was a maggot crawling up the wall when I was having a shower Which had no shower curtain. Didn’t feel safe to go to the bathroom alone at night. The staff were lovely and provided good service.

Exceptional

Passable

Nothing. They don’t even pickup call for the checkin. The worst hotel ever, I paid 130$ for the room and it just a waste. Worst place to book ever

Was spacious Sharing the bathroom was bit scary walking in to the shower and toilet was a gio in the dirty black eye tryna hide it with makeup just felt for her

Female toilet doesn’t flash properly. The toilet seat make scratch my skin and also can’t take shower properly. The condition was same during our last stay (last month) still same issues.

Disappointing