Best Western Plus University Inn

The welcoming staff was great. Super friendly and attentive.

Everything worked out very well for us. The staff (Brittany and the Maintenance guy were great) -the Room was clean. Great Parking and the Breakfast provided everything we needed to get us on our way.

It needs some work

Excellent stay

The staff were amazing! The rooms were clean and spacious! The amenities were fantastic

The property was nice and the staff was friendly.

This has always been a regular for us on the way to the coast but this year was enough for us to find a different hotel when traveling next year. We had two rooms, when we woke up the next morning we noticed one room didn’t have hot water, informed front desk, although they were nice, no solution was offered other than basically sorry about that. Not even another room just to shower in. So all 9 of us had to share the one shower we had in the other room we had reserved. Then went down at 8:30 for breakfast, it closes at 9, and they were out of a lot of things and we were informed they would not be cooking more. Called customer service a couple days later and all they were willing to offer was a $30 credit. Didn’t expect a full refund but I felt half would’ve been fair. I’ll find another hotel from here on out with better customer service.

Everything.

Room layout was good. The colors were nice but updates to room are needed. The transition trim from carpet to tile was missing and something was poking up. The grout is missing in the bathroom tiles and hallway. Carpet in the hallway leading to rooms is dirty. Painting is needed above the beds. Not against the hotel staff but unsupervised kids set off the alarm system.

Hotel is under remodel. Juice machine was out of order and breakfast was small.

great place to stay. breakfast is good

AC unit was weak but the staff brought up a fan.

Room wasn’t ready when we arrived. Took forever for the attendant to contact management to take care of the situation. Was told our room was ready when we got to the room the sleeper sofa had blood on the sheets, and the room was not clean.

Our beds were hard as rocks so we barely slept any. I was also missing a pillow, and they were out of extras. The pool is small, was super dirty (very cloudy, beer cans and crawfish pieces at the bottom that we stepped on to find). Breakfast was good with a lot of options.

Love the spaciousness of the King suite!!

Not clean, pool was out of service 2 of our days there, management was not helpful until I demanded them to do something. I finally got a discount.

Closet door was loose, toilet took some time to flush, one time we had to open the top to put it back so it could store water to flush properly, we noticed some carpet stains on the hallway near the elevator as well. We didn't get body soap, nor enough towels for our group but we managed, it was late so we didn't bother to go down to request it.

Good breakfast. First room had the wires and modem pulled loose from tv. I was given a free upgrade to another room. Ongoing remodeling left debris on the carpet in the hallway.

Well done. I will absolutely stay here again.

Very clean I love everything about the property