Hilton Garden Inn Hattiesburg

Good

Parking lot was too small

Superb

No manager to fix any problems. App down, phone lines down, global outage is what they said but they still canceled my reservation but charged me for a night because we showed up next day. But when they don't answer the phones and app is down how do you tell them you are still coming. So we were homeless our whole trip. No one could help at all. Terrible

Breakfast at 10;00 am is unacceptable as we travelers are up and checked out of the facility long before then!!!!! The 10:00 am breakfast is such a deal breaker for us!!!!

This was a very clean and well maintained property. The staff was friendly and accommodating to any needs that we had.

There was no room available although my expedia account was charged.

Exceptional

Wish I would’ve known the pool wasn’t open. It wasn’t a deal breaker tho.

Was told when checking in the pool would reopen that evening ,it never open the entire weekend. Its the only reason we booked this hotel. Room was hot when walked in. Call maintenance, they said it was blowing cold. each night we woke up hot. Maintenance comments was it was because of humidity. My answer was its midnight. I paid upfront for 4 breakfast meals only ate two and was charged again for another one.

My bed was comfortable. Hair was in the tub and on the bathroom floor. TRIED TO CHARGE FOR BREAKFAST THAT WAS INCLUDED IN MY ROOM!

Would have been five star but the pillows were toooo soft and entry and parking not the best.

Very annoyed and frustrated. The entire reason I selected this hotel was because it had an indoor pool. When we got there, we were informed it was closed. I feel like this was something we should have been given advance notice of so that we could make different arrangements. I had my kids with me. Completely ruined our trip.

Excellent

Drove 8 hours just to be told my room had been given away at midnight with two small children in arm

The room was very clean Staff was very helpful

Exceptional

Do not stay here. The room door did not work, the staff was very rude and the air conditioner did not work. The rooms are old and it certainly does not meet the standard you would expect with the Hilton name attached.

Red stuff on toilet seat, poor maintenance such as touch-up paint that didn’t match, gaps in the wall, etc. Paid breakfast was horrible. Overall it was not worth the high cost. Bar served beer only. Only good thing was the hot tub was nice and hot. Housekeeping ladies were very nice and cleaned the toilet seat and apologized. However they were also in the hallway complaining about their jobs for some time. Pool had a light broken off sitting on the side of the pool, pools area was messy with towels, trash, balloons, chairs all over the place. Priced way too high.

I always stay at Hilton for my daughter’s bday- she always has the Queen Suite and they have a good time and utilize the pool. The only downside this year was that the jacuzzi didn’t work in the room, the charger ports did not work, Our refrigerator DID NOT work, nor did our microwave. We did report that it probably was a breaker issue but no one came to research. Also, night staff shunned the kids for going to the front desk to ask to warm their pizza. We had NO MICROWAVE so what else were they to do? The room was clean, the staff was nice, I just didn’t have the best experience because nothing was operable in the room. I also didn’t appreciate the manner at which the night staff spoke to my guests