Executive Residency by Best Western Philadelphia-Willow Grove

Superb

Could probably be a nice place but it's run down?

Great price, solid room. Clean. Easy to check in . Free parking. Great area

Property looked fine. Other guests were quite strange. Many seemed like they were on drugs, especially in the parking garage.

Other guests were riding bikes in the hallway and had dogs roaming the halls . Expedia should not be recommending this property and I am requesting a refund. I have photos . Thank you

For the 2nd visit in a row there were odd people hanging out in the lobby and/or parking lot. There was hair in the soap tray on the counter in the bathroom, on the bathroom floor in a couple of places and between the pillows (EWW!) I didnt see the one on the bed until I was climbing in or I would have demanded a new room. I would have complained had I been able to find anyone at the front desk when I was leaving. I'm very disappointed

Great service!

just worried about safety

Clean room smelled good good service

Great stay today. The hotel was clean, comfortable, and welcoming, with friendly staff who made the experience smooth from start to finish. The atmosphere was relaxing, the service was excellent, and everything felt well cared for. I’d gladly stay here again and recommend it to others.

No

This place had bed bugs and no1 still haven’t called me yet about a full refund after a week!!!!! I submitted pics of the bed bugs and bit marks me and my girl had the front desk was no help at all!!!!

Tfg

Horrible Hotel the smell that hits you when you walk in is absolutely horrible. They’re trying to mask it with a humidifier. The rooms are disgusting. No room parking for wheelchair accessible.

Plenty of parking,room was clean

Overall stay was ok

Then hotel has mice in the rooms I took several pictures, along with all the mouse traps inside the rooms. Outside the property smells like piss, very nasty. I'm gonna definitely post this on every site this place was f ing terrible! The people living there are also nasty! Best Western needs to make this up to me.

The room was not properly cleaned when I arrived. Several surfaces were sticky to the touch, which immediately made me question the overall cleanliness of the room. The hallways had a persistent foul odor throughout my stay, and at one point there were even pet feces left in the common areas. On different days, the entire floor smelled strongly of marijuana and other unpleasant odors, making it impossible to feel comfortable. What made the experience even worse was the complete lack of response from the staff. I reported these issues twice, sent messages through the hotel, and received little to no assistance. When I went to the front desk to explain the situation in person, the receptionist was busy talking on the phone and barely acknowledged me. I felt ignored, as if my concerns simply didn’t matter. For the price I paid, I expected a clean, safe, and professionally managed hotel. Instead, I experienced poor housekeeping, neglected common areas, and customer service that failed at the most basic level. I cannot recommend this hotel to anyone. Management seriously needs to improve cleanliness, maintain the property properly, and train staff to treat guests with respect. Until those issues are addressed, I would strongly advise others to stay somewhere else.

Quiet no bugs clean room definitely the best for your buck.

Great stay I would stay again nice n quiet