Willow Grove by IHG

nothing , we were placed in a room that haven’t been cleaned and had to be moved to a different room not clean

Location Lamp didn't work Mini fridge freezer was so full of ice it was unusable Temperature in room was too cold on one side to be comfortable on other side of the room Tray to make coffee with provided coffee maker was missing Microwave didn't work and they had no replacement available Ice machine on first and 2nd floors were out of order Pillows were under-stuffed No extra blanket provided Towels were small Room was generally dingy

Exceptional

First impressions when you open up the elevator and see all kinds of dirt, wasn’t pretty. The room was nice. The beds were comfortable and everything was clean in the room. For the average person breakfast would be more than adequate, I just had a few scrambled eggs. It wouldn’t take much for them to clean this property and make it look much better.

We were there for a week and did not know we had to ask for room service but when asked they were on top of it. Convenient location.

Poor

Very good

This hotel needs some maintenance. The fan in my room was broken as well as the door of the closet. Need to improve their breakfast: no refill on most items, and it was not time to close.

Microwave did not work in both rooms.

Pleasant

That it had breakfast The pool was under construction

Nothing it was what I expected

The room was exceptionally clean and very comfortable. The television did not work and it was difficult to contact the staff to find out if it could be fixed. The staff did offer a different room, but said there was no one to fix the TV until the next morning, it didn’t matter because we were there a short time anyway otherwise all good.

Poor

My 5-day stay was disappointing overall. The room was acceptable, but the breakfast was terrible and became repetitive every morning, with the same eggs, sausages, and pancakes served day after day. It would have been much better with more variety and better quality food.

The location I didn’t like how on the website it doesn’t list anywhere the security deposit. A 100$ security deposit for a regular hotel is step casinos in CT charge a 100$ security deposit and it should be listed multiple places on the website. Second thing that disappointed me was when checking in there was no king rooms left. I am aware it’s just a preference however I was told I would be getting two queens those beds were not queens they were fulls. The receptionist tone when telling me he was out of kings was very strange he then proceeded to tell me don’t worry I’m not gonna charge you more for the two queens in that moment I almost just canceled in left. Breakfast buffet is nice but there needs to be someone watching the food many kids were going up touching things running around I didn’t eat there because it didn’t feel clean.

Nothing. Ok where do I begin. After driving 18 hours from New Orleans I needed to rest and recharge my mind and body. After looking at different places to stay close to where I was in Philadelphia I decided to get a room at this hotel. I reserved a room thru my normal app (Booking.com) and headed to hotel. I checked in at 9:54 pm got to my room, checked for cleanliness checked bed etc. Showered, turn on tv and got into bed. Around 3:30 I was awakened by some type of large bug crawling across my body. Jumped up saw it run off bed and to the floor. Looked to if to kill it didn’t see it. I went to front desk to advised them of what happen. They moved my room. I get to the next room and what was waiting for me on my pillow a roach. I take a picture and head right to the front desk. It’s now after 4 in the morning. They moved me to another room of which didn’t have any bugs that I could see but now I’m up and cannot sleep and who could after all that. I advised front desk that I will be addressing this issue with the manager in the morning and I will be requesting a full refund for my stay. Mind you I was told by the night desk person that he will record everything and let his manager know. Morning comes I go to front desk to check out it around 10 am was told that manager wouldn’t be in until after 11 and that she in the only one who could issue refund. So I wait during my wait I contact the corporate customer service line. I report what happened and was issued an investigation confirmation number and continued to wait. It’s now 12 pm and now I’m told that the general manager that was supposed to to be in after 11 is t coming now. So after waiting for 2 hours and missing my appointments I’m being told they can’t do anything. So like anyone else I get upset you have me waiting here for 2 hours to tell me that the general manager isn’t coming now, it she is aware of it which she was made aware of since I first checked out.

It is outdated. The hot food at breakfast is cold. You cannot heat your food back up in the microwave. Apparently everyone with kids stays at this hotel since it is close to Sesame Place. It is overpriced for what you are getting.

Location Not clean. Bathroom was disgusting. When I complained I got lip service.

The thermostat didn't work - could not turn the AC down or off. We should have switched room but after unpacking while waiting for the AC to adjust to the new temp we put into the thermostat it was 11:30pm and too late. Beds uncomfortable & squeaked.