Aspen Grand Hotel Houston

THEY NEED TO UPDATE THEIR WEBSITE, DO TO FALSE ADVERTISEMENT. IT APPEAR TO FROM THE PREVIOUS OWNERS " HOLIDAY INN". THERE WASN'T A BUFFET BREAKFAST. JUST WHITE BREAD, BAGELS, CEREAL AND HALF GALLON WHICH THE GUEST HAD TO SHARE. WE WERE THERE THREE NIGHTS. WE HAD THE STUDIO SUITE WHICH WAS DUSTY, WE HAD TO WIPE EVERYTHING DOWN. THE COFFEE MAKER DID NOT WORK. BEDS WERE NOT PROPERLY MADE AND THE BUILDING WAS WARM. AIR WASN'T ON IN THE ROOM, ONCE WE TURNED ON THE UNIT IT TWO HOURS TO COOL THE ROOM.

The hotel staff are amazing but our room smelled like mildew and there were only 2 towel and one trash bin. The second day we ask for clean towels and the lady said the cleaning crew comes tomorrow. Sorry. I love the place but a lot of rooms are not open for guest.

The cleanliness

I tell you I tried to give this place a second chance and I am so disgusted and I went to this place and when I tell you, I had to go to a total of six different rooms and they were all disgusting sheets /blankets were dirty stains on all of them even the employee at the front desk staff at some point started taking pictures. It was late. I was tired. I was disgusted. Mind you I had double bits so imagine all this in both beds have an issues at times. At some pointI had to ask just get some fresh sheets to change the beds my self because every room bed was dirty stained, it was disgusting it some kind of stains on all of them , some make up , some hair under the bed cover, Grey metallic stains, reddish, brownish strange you can see on the comforter stains. I just can’t believe I’ve never ever, ever experienced something like this and we checked the rooms on the first floor and the second floor I just am shocked I won’t ever go again ever. My guess was totally upset. Disgusted it ruined the whole night. I couldn’t even hardly sleep. The pillowcases were even dirty. Like how do someone allow someone to be that trifling?I normally don’t say this, but someone probably should lose job because this was very unacceptable. I should get a full refund and a credit for this stuff. I just can’t believe it never experienced it. The ceiling still have mold stains looking on the room. I just can’t believe it the morning staff female was very unprofessional in the next day. 832/880/6932

The staff very friendly The place wasnt very clean

This property is run down. The elevator seems to be borrowed from the tower of terror. The rooms are old, musty and the bathrooms are from another era. The towels were torn. This was a real bad experience.

***DO NOT STAY HERE*** Disgraceful and dangerous. Dirty, old, tired, dirty bed sheets - residents smoking drugs in the corridors and out front of the hotel. It's unsafe. Tried to get a refund from Expedia but absolutely useless staff - I would highly recommend not booking with Expedia and 100% do not stay at this hotel.

From the outside appearance looked at pretty decent, but in the room I had mildew on the ceiling and dark spots in the bathroom. The toilet wasn’t clean properly. There were stains of goop in the carpet very unprofessional. I took pictures of most of it.

Good

Bad area , room not clean, no shampoo

The sheets were dirty stains on them gave me another room it was worse. The sheets were dirty the room smelled horrible

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

The respect and the clean room

Did not stay

When I got to my room, the sheets were dirty and had brown spots all over them. I booked for three nights, so this was very disappointing. I asked to switch rooms, but they told me there were no other rooms available. I then asked for fresh sheets, and the replacement sheets were somehow even worse. I also asked to speak with the manager, but he kept cutting me off and wouldn’t even listen to my concerns. Overall, the customer service and cleanliness were unacceptable.

They can be better if they apply themselves. My room had a non working phone no buttons . It wasn’t even plugged in . No cords whatsoever. The coffee maker wasn’t working. And no coffee . No cups . The sink and the tub drains were pulled out and laying on the side . The carpet stink and was dirty !

Sheets were stained and there were drug addicts in and around the building

House keeping left a wash towel hanging on the shower rod and there was a dirty sock behind the long curtain by the window

That was good I did