Hampton Inn & Suites Houston Medical Center NRG Park

Everything was great !

Nice hotel and very friendly staff…we had a great stay!

Great location, reasonably priced & clean, comfortable rooms. Within walking distance from places to eat & close proximity to the medical center.

Nice to have a breakfast. Clean kitchen area

AC worked well and breakfast was good.

Have to pay to park at the hotel even thought I’m staying there!!

Breakfast was good. Room wasn’t cleaned between my two night stay.

Evrything great, expect for the cleaness of the room. We found a cockroach in the shower Evrything great, expect for the cleaness of the room. We found a cockroach in the shower

Very good

I slept comfortably, however... I asked for a handicapped accessible bathtub but my requirements were not met. Let's just say thai my idea of an accessible bath tub greatly differ from Hampton linn's interpretation! That parking seriously lakes ADA parking spaces.

Exceptional

Nice location, amenities and room size

The hotel itself and the rooms are dated but a good value for the price.

Great price!

The lower staff were great The general manager, Nick, was never available to address any concerns

Breakfast choices were just okay.

One of my coworkers left her room in the morning with the bathroom sink completely fine. While we were away, housekeeping found the sink broken. Instead of investigating what happened, management immediately decided it was our co-worker's fault, charged her $350, police wad called, and had her removed from the hotel. What bothered me wasn’t even the money. It was the attitude. The manager never provided any evidence, never considered other possibilities, and treated the situation as if the guest was automatically guilty. The police themselves said it was a civil matter and did not determine who caused the damage. Yet the hotel still chose to force a guest out based solely on an assumption. Very disappointing experience and not what I would expect from a Hilton property.

Very nice

Not expecting having to pay for parking given the location. Staff was great. A/c unit was super loud so I struggled with sleep.

We checked into this hotel at 11 PM, and by midnight, the AC was blowing hot air. The room temperature skyrocketed to a suffocating 86°F. When we called the front desk, we were told no other rooms were available. By 3 AM, the heat was so unbearable and unsafe for our child that we called again just begging for a fan. A front desk staff member actually came to the room, looked at the thermostat, and verified how hot it was. She then admitted they did have an empty room next door from a no-show guest. However, after making us wait 15 minutes, she refused to move us solely because we booked through a third party (Hotels.com). Left with no air circulation and fearing a heat stroke for our child, we were forced to pack our bags in the middle of the night and sleep in our car. When Hotels.com tried to call the hotel to resolve it, the staff put the agent on hold indefinitely. To make matters worse, management only offered a insulting 50% discount for making a family sleep in their vehicle. This place has zero regard for basic hospitality, customer service, or safety. Avoid at all costs!