Holiday Inn Express & Suites Houston North - IAH Area by IHG

Overall the property was great; however, for some reason there was an issue with the hot water that when I was showering the steam produced caused an allergic reaction on me. Right now I have throat irritation due to that, I am assuming the chemical balance of the water was not the proper one to cause this issue.

Very poor

Everything!!! Wonderful property

Exceptional

The area. Ppl not supervising their children.

the location, near to my testing area. 3 small cockroach and bug in the bed

en i come to Houston Texas because i never have a problem but this past stay on saturday july 25th-26th ROOM 401! i was walking in with my husband and the employee at the desk who is the general manager kept telling us that we cant be there and that my husband needs to leave and get out. I continued to walk off because i thought she was joking. As i walked off she screamed saying she was calling security, i proceed to ask her what is the issue but she kept saying he needs to get out and wouldnt give me explanation. My husband asked her if she has him confused but she proceeded to scream at us and say that he was a previous employee who was banned and needed to leave. We then told her that we have never lived in texas nor worked there ever and she finally asked us for id and she said that she thought he was someone else. Yet still never gave an apology to us. This was very disrespectful of her and im a terribly offended by this. She basically discriminated him for someone who she had mistaken him for and never even apologized for the mistake. Then after even giving her the id she proceeded to say that he looked like the person who was banned and also said that he wasnt a guest that was checked in. I booked the hotel under my name not him so that should not even matter. I really need compensation or need something worked out for this terrible experience. I feel very discriminated and this should not happen to no one there. The second i stepped into the hotel she accused my husband of being someone else even called security. If security showed up that could have gone wrong too. She know that she was wrong and very much owes us an apology. I originally arrived on the 24th of july and extended my stay so i paid extra actually and this stay definitely did not deserve my money. Lizbet carranza Lizcarg13@gmail.com ROOM 401

Its clean en i come to Houston Texas because i never have a problem but this past stay on saturday july 25th-26th ROOM 401! i was walking in with my husband and the employee at the desk who is the general manager kept telling us that we cant be there and that my husband needs to leave and get out. I continued to walk off because i thought she was joking. As i walked off she screamed saying she was calling security, i proceed to ask her what is the issue but she kept saying he needs to get out and wouldnt give me explanation. My husband asked her if she has him confused but she proceeded to scream at us and say that he was a previous employee who was banned and needed to leave. We then told her that we have never lived in texas nor worked there ever and she finally asked us for id and she said that she thought he was someone else. Yet still never gave an apology to us. This was very disrespectful of her and im a terribly offended by this. She basically discriminated him for someone who she had mistaken him for and never even apologized for the mistake. Then after even giving her the id she proceeded to say that he looked like the person who was banned and also said that he wasnt a guest that was checked in. I booked the hotel under my name not him so that should not even matter. I really need compensation or need something worked out for this terrible experience. I feel very discriminated and this should not happen to no one there. The second i stepped into the hotel she accused my husband of being someone else even called security. If security showed up that could have gone wrong too. She know that she was wrong and very much owes us an apology. I originally arrived on the 24th of july and extended my stay so i paid extra actually and this stay definitely did not deserve my money. Lizbet carranza Lizcarg13@gmail.com ROOM 401

Very nice staff, front desk and the kitchen ladies. Always helpful, always nice. Good breakfast with quite some variety and options.

We had issues with the TV and because people from facilities were not available. We got guidance from the front desk

Clean!!!! The front desk male clerk was decent with me but was very rude to a lady before me. He made a negative comment to me about her, so was not very professional, he could use some customer service training.

It was quiet and comfortable N/a

Location

All good 😊

The bathroom shower floor was super slick. We both slipped multiple times and I fell completely onto the shower floor

Breakfast. Parking and then there was only one luggage carrier available. The $100 dollar incident fee. WHEN DID THAT START HAPPENING!!! I’ve stayed here before and that wasn’t even happening.

Easy access All clean

Vent in was broken

Clean rooms and great staff

Roaches in the room