MainStay Suites Houston NASA/Clear Lake

Air conditioning was broken. The room smelled like someone was smoking. It wasn’t super clean either.

Superb

Very clean The staff

Service was great!

Room was suffocating with mold which was visible on the ceiling and damp carpet. Had to leave window open at all times. Dirty bathroom hair and used soap bar in the tub and mold on shower curtain. No safety lock on top of door very sketchy people there that were partying until early hours of the morning and tried to open MY door. Overall unsafe and disgusting!!

Everything was poor

Very good

Simple setting nothing fancy, but practical. Wonderful!

The property was clean, nearby many restaurants and friendly staff Not enough lighting in the parking lot

Very clean and helpful staff

Spacious rooms There was a whole in my room curtain in 214

Staff are friendly Carpet in my room may need shampoo ......it got a bit of weird smell

Kitchen was fine and air conditioning worked great during the hottest weather days so far. Staff was friendly.

It was horrible. I had mosquitoes in my first and the bathroom had used bar of soap in the tub. They moved me to another room and the tv didn’t work. The whole experience was horrible

The room was nice! The location was good

They couldn't find our reservation at first, tried to make us double pay, finally decided to just "give us a room", then he took us to our room and went in first to unplug an industrial carpet dryer. He had given us a room that had recently flooded and was still drying. The room smelled heavily of mold and when we told him we couldn't stay in that room he told us multiple times it was okay for us to stay in there. He finally agreed to give us another room, took us over to it, and that room had no issues other than having no TVs and the doors not closing properly but at least it wasn't recently flooded.

Hotel was infested with gnats mice trap and as told is was due to a roach infestation move room and gnats was told I had to pat 100.00 deposit and it was just a hold it’s almost a week still waiting was told this was not a purchase but the money was taken from my account seems like it’s a old hotel pool water was filthy just don’t understand why management will hold your money when the hotel is not maintained properly you take money off people card just in case of incidentals but you can pay for the up keep Dana and Laurel are aware of this issue and still checking people in did see no one doing renovations so it’s unclear why the carpet is stain and the problem with the gnats should not tell people their money will be released right away should disclose when extend you will charge a deposit each time will not stay again

Very good

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It had a molded smell in room and hall The reserved room wasn’t available! And the tv didn’t work! Bed was very uncomfortable!