The Westin Houston, Memorial City

Perfect location!

Our room was exactly what you hope for after a long day—spotlessly clean, beautifully maintained, and incredibly comfortable. The Heavenly Bed absolutely lives up to its reputation. The room was peaceful despite being in one of Houston's busiest areas, and every detail felt thoughtfully designed. The location is another huge advantage. Being connected to Memorial City Mall made everything effortless. Whether we wanted coffee, dinner, shopping, or simply a walk without battling Houston traffic, it was all just steps away. The rooftop pool was a relaxing bonus, and the fitness center was clean and well-equipped. What impressed me most was the consistency. Every employee we encountered, from the front desk to housekeeping, made us feel genuinely welcome. Great hotels aren't just about beautiful buildings—they're about the people, and this team delivered. The only minor downside is that parking adds to the overall cost of the stay, but that's common for hotels of this caliber and certainly didn't diminish our experience.

Hands down the best stay at any hotel ever. From the staff to the security features to the available amenities.. Houston’s best stay

Bad

all good

all was great , breakfast , room & front desk and all personal involved all good

Room was clean , beds were uncomfortable .. there is nothing in the bathroom to hang towels or wash cloth to dry .

The location was good and the staff was very friendly. Our breakfast was good and the wait staff was very friendly and efficient. The air conditioning was great which is a must in Houston. The wifi was non-existent in our room. I had to go to the front desk to get a shower cap and the vanity kits in the bathroom were not provided as is done in most expensive hotels. We had to pay for the electric charging which is also complimentary at most hotels that charge $500 per night.

Very nice politeness and clean and very relaxing

The place is clean and tidy. The room is spacious, with a coffee maker and refrigerator. The bed is fantastic. It really makes a difference for a good night's sleep. The location is spectacular for someone without a car. You just walk across the skyline directly to the Memorial Mall. But the best part was the attention I received from the security manager. When he saw I had a lot of luggage to handle, he helped me very kindly. Maybe the shower water pressure. But, it was still nice. Oh, and there´s some sort of a huge machine noise. But, maybe it´s because it´s next to the hospital. I still love this place!

It’s a great hotel. Very clean room and really good staff.

self-parking lot of space

Great experience overall. Clean, friendly and helpful staff

Great

THE RESTAURANT HAD HORRIBLE SERVICE. WE WAITED TO LONG TO BE SERVED.

Clean room, friendly staff, parking clean

Cleaner The parking elevators were confusing

Location and bar area The price of parking

Very clean, friendly service, awesome food options, nice snack shop that is 24/7 and a very comfortable bed.

Great location! Friendly and attentive staff.