Super Stay Inn Humble IAH East

This place is terrible. I booked 2 weeks in advance for a weekend date with my wife. Excited about a jetted tub we can to check on the room after dinner and was told our booking was canceled. We had to go else where and I received an email Sunday as if we did stay. Receptionist was rude and not helpful.

They claimed they don’t use Hotels.com Refused my stay , kept money , denied me phone , restroom and Wi-Fi. Human Trafficking written all over it.

Worst customer service ever. The lady fraudulently charged my card as services were not rendered. I will never return to any OYO locations

I had an electronic receipt from Expedia that I had PRE-PAID. But because the hotel was having internet problems, I had to pay AGAIN, and I had to provide a CASH deposit which was more than the price of the room. In ADDITION I had to pay for my room AGAIN - and IN CASH. Luckily I had the cash with me, I typically don't. They complained to me that it was all on their website. However, I didn't go to their website, I booked through Expedia, which didn't mention I would need all cash at checkin. Now I am waiting to see if they refund the DUPLICATE charge for the room. Also - they threatened to "Call the Cops" on me when I complained and said I would give them a terrible review for charging me twice. The police, seriously? For saying you will be giving them a bad review? But I guess charging people twice, when they have a receipt showing they have already paid is ok.

Had to put deposit down for room once I arrived. There was nothing abt a deposit when the room was booked. For the condition of the room, I believe there should not have been a deposit.