Extended Stay America Premier Suites - Cleveland - Independence

The presentation is always just okay

Was advertised there was a pool and breakfast. The pool had not been in service for a long while and the breakfast was a take and go which there was nothing to take and go. The was potentially coffee only during breakfast hours but there were no coffee cups. Staff stated to other customers they didn't have much to put out for breakfast. They were rude and could of cared less. To get fresh towels you had to bring the used towels to the front desk to exchange them. Worst experience ever.

The bed was nice and comfortable.The location was great near a lot of things. The size of the room is ridiculous for almost 400 dollars for 2 nights.. extended stay y Used to be known for having full kitchens,and is advertised as having a kitchen when you book..THERES NO KITCHEN they just give you a hot plate to cook on now. They charge for the dumbest things..10 bucks per hour to check in early..10.80 to check out per hour after 11.this place was a rip off and I will not be returning EVER.

The elevator and hallways were pretty dirty..lol there were what looked like animal hair tumbleweeds in the hall and just everyday dirt in the elevator..the pillows were SUPER flat..even 2 folded were still flat. The beds were made oddly, with a flat sheet, then comforter and another flat sheet on top of that..and there were dirty underpants and other clothes in the top drawer when we got there. You had to hold the toilet handle down to flush and the large dead fly in the toilet water was a nice touch..BUT the AC was on point. 😂 Definitely not worth 160 bucks a night (260 if you count the refundable deposit🙄).

Comfortable bed great AC ,needs plumbing fixing.Staff was excellent

Exceptional

Superb

Everything was clean and up to date

Wouldn’t stay here again.

Good location close to restaurants

I wish the room had been as great as the staff. It had a weird smell and there was black mold in the bathroom. One of my kids spilled water on the floor and when they wiped it up, the paper towel they used turned dark grey. Positives: Room had a hot plate for cooking, as well as a full sized fridge and microwave. Location was close to many activities.

The room though has three beds only had two sets of bed linens when I went down they said all you have to request that I said I have three people in this room I shouldn't have to request bed linens for the fold out bed also the room was the noisiest room I've ever tried to sleep in The air conditioning system made continual sounds all night long.

The hotel was nice the guests a little sketchy

Superb

Decent for the price

We didnt get any bedding for the pull out sofa so had to request that. When opening the bathroom door while the sofa bed was out you couldnt fit to get in the bathroom. Wouldn't recommend. Also very noisy all night, someone kept running up and down The hall and talking loudly ans slamming doors.

Pleasant

The staff was great. But the room wasn’t the cleanest. And the air conditioning was subpar. The unit was loud and inconsistent. There was a dog that barked all night. And there appeared to be a lot of people living there which gave it an off putting vibe.

Clean room

Passable