Ramada by Wyndham Cleveland Independence

To start with there was trash all out by the entrance door. Their walls all had damage and the carpet was not clean, both in the hall and the room. There was mold throughout the bathroom and I found a lighter on the floor of a non-smoking room, that was supposed to be clean. We simply could not stay there, and made reservations at another hotel and moved. If I could have given zeros, I would have, or possibly a negative number.

Terrible hotel

The hotel is clearly old and in need of repair. The basics of the room were clean (toilet, shower, sink, linens) but the walls, floors, doors and other surfaces were not clean. The TV remote didn’t have a battery cover, the telephone and alarm clock did not work and could have been removed, the blow dryer was one of the old wall mounted ones but it wasn’t mounted on the wall and was in the closet. While I had to sign something that had a number of policies on it, several addressing smoking, there we a lot of smoke smells in the hallway and residual smoke smell in my room. I don’t smoke, so I was happy to sign it, so not sure if people just didn’t sign it or didn’t care! My deadbolt lock didn’t work either. I got in late after a long day of travel and as kind as the front desk person was, I am sure he would have found me another room, but after parking and carrying my bags up a flight of stairs, I didn’t have it in me to get back into my car and drive back down to reception. Definitely the best price I could find in the area!

I strongly request that Expedia review this property, as it does not meet basic hospitality or safety standards. The primary issues included:Illegal Parking Directive: Upon arrival, hotel staff explicitly directed me to park in a designated handicapped parking space, which is a legal violation and restricted access for guests with disabilities.Severe Drainage & Plumbing Issues: The shower water failed to drain for over an hour. When I notified the front desk, they stated they could not help me.Refusal of Basic Amenities: The room was provided with only two towels. When I requested more, staff claimed housekeeping was unavailable until morning.Conflicting Policies & Delays: The following morning, I requested towels again. I was told I had to request full room cleaning just to get towels. After waiting over two hours for basic linens, no help arrived.Safety Hazards: The walking areas and hallways near the elevators were dangerously dark due to inadequate lighting.Because the hotel refused to resolve the drainage issue or provide clean towels, the room became unusable. I could no longer tolerate these conditions, checked out early, and had to pay out-of-pocket for another hotel.

Didn’t get any bath towels, went to the front desk to ask for some and they said they had 1 to give. Told them we had 3 people so they offered us wash cloths and foot towels to dry with. Didn’t have any coffee fixings for coffee maker. Ice bag was covering the smoke detector. Dirty sock was left from other people. No batteries in remote. Blood stain on curtain.Bunch of garbage behind the tv stand. Toothbrush left in top of mirror from previous. Just out right dirty

The gentleman that was working the front desk was great- he was the only positive thing I can mention about this hotel. If I could give negative stars, I would.

No coffee cups in the room, no bag for dirty laundry. Floor needed vacuum cleaner Ran big time. What you call a breakfast is what we call a “grab and go”. No hot food at all. Parking lot had litter laying around, cigarette butts, etc. Looks as if the hotel is getting ready to go out of business. Employees were friendly and helpful.

They charged my card 2 1/2 hours before check in claiming they do that now due to people not showing up. Then there were ants all in the bathroom. The bed felt like it had nothing but two mattresses and no box spring. No microwave in the room. They offered free breakfast but it could only be ate in the breakfast area. So this will be my last time staying there

To start, it took twenty minutes to check in.Because of only one person on duty. The lights in the corridor by the elevator in the lobby.Do not work. If you're staying on the 4th floor you wouldn't know that. Because the elevator says you're on the 3rd floor. Large sticky spots between the beds, dirty towels in the hall that night still there in the morning. Breakfast in the morning had been picked through so badly. I did not want to touch anything. Did not seem that anybody had checked it all morning to replenish. No remote for the television was told that one would be brought to my room. never showed. Shower curtain was covered in black mold.

Not much of a breakfast and the front desk was never there when we needed them.

Just okay

Room had gum stuck to the floor burn hole in cover , half roll of tissue . Cabinet wouldn’t close

This is the filthiest and most deplorable facility I have ever been to. The entire hotel was unsafe and ill kept! I will never use Expedia again and will never recommend them to anyone.

This is a total dump!. The rear security door had tape on it covering the locking mechanism. The bed and pillows were terrible. When we came in the room the ac was off, but when we turned it on it sounded like a jalopy and I couldn't sleep. There was mold and mildew in the bathroom. I messaged the property and received no response. The drain in the tub was partially clogged so when you took a shower you had water over your ankles. Absolutely pitiful property. It is in serious disrepair plaster falling off in spots in the hallways. I don't care about old but I do care about CLEAN and this place isn't!!! I was booked for two nights and checked out after the first night and went to a hotel in in the area which was great. I honestly don't know how this place gets any good reviews unless they are cheating with bots. Stay away!

Didn’t have bath towels, room was dirty and was out of tissues. Someone else’s Gatorade was left in the freezer in the mini fridge.

Nothing Bed bugs and filthy rooms

Bad

Disappointing

Nothing

Dirty and filthy, embarassment to Ramada name