Extended Stay America Suites Orange County Irvine Spectrum

The front desk staff were excellent! Very helpful and kind appreciated the extra kindness when i made a request 🙂 I would stay again as the front desk staff made all the difference. The maid knocked on my door at 920 and woke me up which i thought was a little early on a Sunday morning but otherwise very pleased with property.

Pleasant

Bad

The A/C worked

staff was very cordial and helpful during the check in and out process. The rooms were clean and free parking was a plus.

nothing We came in to check in very early because we had nowhere else to go after traveling all day. When we told the front desk hijabi that we are here to check in she looked at us confused and said "but its check OUT time right now" with a stupid look on her face (mind you we havent even checked in yet) and i was like okay is there anything you can do to help us and she just curled her lip and scoffed at us, acting like there's nothing she could possibly do to help us. She actually started laughing at us. An employee of this crappy motel started laughing at us because we showed up 3 hours too early for check in. We immediately left because obviously this place only knows how to treat third worlders? Thats my guess because i saw almost exclusively indians in the parking lot while we called an uber to take us to a hotel that cares about people and is willing to help their customers. And wouldnt you know, the people at the next hotel actually had some manners and knew how to talk to customers. And you would never believe it! Here we are 2.5 hours early to check in and they tell us to chill out in their lobby while they keep out luggage behind the front desk. And after about 45 minutes our room was ready! They really know how to help people out and not just scoff in the face of paying customers

Exceptional

Bed was comfortable however, the room was not very clean. The large window had no lock and no screen and the bathroom lock did not work. The maid tried to enter room 2x to clean. The lighting is very dim.

The no curb walk in shower was not sloped enough, when I took a shower the water ran towards the toilet

Rooms need an update, maintenance.

Superb

i like that it was peaceful and very easy to find that our sheets were dirty and didn’t seem washed we were to scared to say anything because the staffed manager kinda seem rude and mean when we tried asking questions

Room was beyond acceptable for children. The bathtub had been repainted and chipping. Paint chips were in the tub and still coming off. I left and went to the front desk to request a refund. The manager onsite said yes since I showed him photos and brought the paint chips. He didn’t have a name badge and wouldn’t give his name. He said he would refund me the rest of my stay but it has to go through Expedia. I contacted Expedia and they made several attempts to get me my refund. This place is crooked and do not take your family there!

Staffs were not kind, shower drops water all day. Breakfast food was not enough. Price was ok. Location is good.

Staff was good. Rooms smelled awful and were in bad condition.

The bedding was stained and did not appear clean, the floor was dirty, and the pull-out bed was not usable. The regular bed was also extremely soft and uncomfortable. We stayed in the room for only about 30 minutes before deciding we could not spend the night there and left. Unfortunately, based on the condition and odor of the room, we would not stay at this property again.

Good

Great location Very dirty. The floor was not even swept. Hair was everywhere including in the fridge. Bad smell in general. One of the two eyes didn't work on the stove. The one that did work had some sort of discusting goo that smoked and burnt the entire room out with the worst smell. The tub was stained dirty. The guy who was in charge at the front desk gave a very weird vibe. You could tell he was trying to help me and hold back any comments as if I was exaggerating all this until he came and seen it for himself giving me a broom to sweep the hair myself. He asked if I used the bathroom in the room as if I couldn't change rooms unless I hadn't. He finally agreed to take me to another room and it smelled like someone was chain smoking in there with a wet dog. I left the hotel and struggled to find another as I had just traveled from South Florida.

The first rom they gave us it was like a homeless place. They move us to a different room, it was a little bit different, but bathroom and floors very dirty. Would not come back to this place never again. Extended Stay Hotel.

Old furniture such as refrigerator, stove and tub.