Sonesta Simply Suites Irvine Spectrum

I found out that my daughter’s UC Irvine orientation was students only last Saturday. I had already checked out of our previous hotel room and was effectively homeless for most of the day. I told this to the front desk person and asked if I could check in even an hour or two early. I’ve never seen a 4:00 check in and they claimed to have no clean room until exactly 4:00 pm. That’s not early at all. It was a miserable experience that this hotel could have made better but apparently they failed. I have no intention on ever staying here again. Zero customer service.

Pretty decent place to stay, good pricing, tucked away in Irvine so not too noisy.

Last minute trip and stay. Property was easy to access, clean and safe.

Basic room good for an extended stay. Quiet and clean. Nothing fancy.

Very good

Very good

Nothing but a headache. The property is filthy and they charged us double of what the rate was when we checked out. Pay more do not stay at this location horrible experience

Poor

Good

Responsive staff member. Clean room, kitchenette at a reasonable price.

Nice place, smells nice, but in my stay never changes my towels.

Safe location but smells like weed at the entrance to the building

The suite has good size and it’s clean

Nothing The worst service I have ever received, stay away

Superb

The staff was very welcoming and friendly. I appreciated the economic value but that came with sacrifices. The lobby was fresh and smelled good. However when I walked down the hall to my room on the second floor there was an odor and the hallway was muggy and warm. When we got to our room there was a very strong smell like burnt butter. Since they barely had the room ready, I didn’t ask for a new room. I should have given them a chance to fix it but given the condition of the hall I didn’t know another room would be better or available. I ended up going to get Lysol and air freshener to help but it didn’t. I would have also asked housekeeping but the cleaning supplies on the carts didn’t appear to be of quality. Lastly, when I used the bathroom faucet, I looked under and there was a lot of scum. I cleaned it myself with hot water and Clorox wipes to clear the water path. I understand the affordability and I have stayed at Sonestas before and this was not on par either other properties. We ended up leaving in the middle of the night prior to check out time.

Really good experience! Front staff was really friendly, she even let us use a charger plug because we only had our USB plug-ins for our phones. Plenty of parking, clean and love they have a gym available. Would definitely recommend the stay and would come back.

Good

This place scam people with booking flexibly then charge you for cancellation. Property carpet is nasty dirty and the room has a smell. Expedia was helpless in supporting us with the stay issues.

The room was clean and well stocked. Fleck in time at 4 o’clock is ridiculously late even at that time it took an additional nearly 40 minutes to get checked in because rooms were either not ready or the check-in process took forever. It was almost 5 PM by the time I got to my room.